Why This Job is Featured on The SaaS Jobs
Clay’s “Wheel” stands out in the SaaS landscape because it formalizes a path from frontline customer understanding to broader go-to-market exposure. The program is anchored in customer support first, which is often where SaaS companies build the clearest picture of product value, friction, and retention drivers. With Clay positioned as a scaled SaaS business, the role sits close to real usage patterns rather than hypothetical market research.
From a SaaS career standpoint, the rotational structure builds a rare combination: deep product fluency plus cross-functional literacy across functions that shape adoption and revenue. Time spent handling real customer issues develops practical instincts around onboarding, troubleshooting, and communication—skills that translate across Customer Success, Solutions, Product, and Growth roles. The ongoing tie-back to support while rotating also reinforces a habit that’s highly portable in SaaS: using customer signals to prioritize work and evaluate impact.
This role is best suited to early-career professionals who want structured breadth without losing day-to-day operational ownership. It fits someone who learns quickly through direct customer interaction, enjoys switching contexts across teams, and is motivated by building a durable foundation in how SaaS products are sold, supported, and improved.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Waste Management, Figma, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we crossed $100M in revenue and raised a $100M Series C at a $3.1B valuation, backed by world-class investors including Sequoia, CapitalG, and First Round. We also completed our first first employee tender offer and launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our cultureis unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
What is The Wheel?
The Wheel is Clay's rotational program designed to create well-rounded tech leaders, with a strong foundation in product support and go-to-market skills. Starting with an immersive in customer support, participants gain deep product expertise and firsthand understanding of user needs. This foundation then enables rotations across the company, where participants apply their skills to solve complex problems in marketing, sales, customer success and more.
Why should you apply?
We're looking for ambitious, technical new grads (or those up to 2 years post-college) who are hungry to learn and grow in their careers. You should excel at problem-solving, quick learning, and clear communication.
The Wheel program offers a front-row seat to every aspect of building and scaling a rocket-ship startup. It's the perfect training ground for future entrepreneurs who want to learn how successful startups operate from the inside out.
What makes The Wheel different from other rotational programs?
Unlike traditional programs, The Wheel combines ongoing customer support with functional rotations, creating a unique blend of tactical expertise and strategic business exposure. Participants don't just observe—they actively contribute to key business initiatives while maintaining a strong connection to customer needs.
Program Overview
Phase 1: Foundation (Months 1-3)
Participants begin with a full-time immersion in customer support, establishing a robust foundation of product knowledge and customer insight. This dedicated period creates a deep understanding of user needs, challenges, and success patterns—essential expertise that becomes the cornerstone for future rotations.
Phase 2: Rotation (Months 4-15)
After the initial immersion, participants transition to spending 70% of their time in support while dedicating 30% to cross-functional rotations. These rotations aren't passive learning experiences; they're opportunities to infuse customer insights directly into business operations, creating a virtuous cycle where frontline knowledge enhances strategic initiatives.
FAQs
What happens after the program?
Graduates emerge as versatile leaders with deep product knowledge and broad business acumen. While specific post-program placement depends on business needs at the time of completion, participants develop skills valuable for various roles across the tech industry, from product management to customer success leadership.
Is prior technical experience required?
While formal technical education isn't mandatory, strong technical aptitude and the ability to quickly grasp complex concepts are essential. This can come from formal education, self-directed learning, or practical experience.
How is performance evaluated?
Through a combination of:
Customer support metrics and satisfaction
Project impact and deliverables
Cross-functional team feedback
Learning velocity and adaptation
Regular feedback and coaching sessions ensure continuous growth and development.
