Why This Job is Featured on The SaaS Jobs
This listing stands out because it sits at the intersection of modern retail operations and the software layer that increasingly runs them. While the role is in a Beverly Hills pop-up, the description signals a tech-enabled storefront model through tools like Shopify, Endear, Slack, and Google Workspace—platforms that mirror how many SaaS businesses operationalise customer experience and internal collaboration.
For SaaS-minded professionals, the career value is in building fluency with measurable performance and lifecycle thinking in a customer-facing setting. The emphasis on conversion, repeat clientele, and NPS maps closely to SaaS concepts such as funnel efficiency, retention, and customer advocacy. Exposure to store activations and coverage across a broader brand portfolio also reflects a multi-stakeholder operating model, a common reality in SaaS environments where teams support multiple products, segments, or go-to-market motions.
This role is best suited to someone who prefers structured goals and can translate day-to-day interactions into observable outcomes. It will fit professionals who enjoy combining hospitality with operational discipline, and who are curious about how tooling and process shape customer relationships—whether as an entry point into SaaS-adjacent work or as a complement to an existing interest in customer-centric metrics.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand
Elle & Riley was founded in 2016 by mother and daughter, Elle Pugh and Yolande Ellis, from a shared love of cashmere and a desire to make it available year-round. Their vision was to create timeless pieces that transcend seasons, combining supreme comfort with effortless elegance for every occasion.
About the Role
We are committed to finding exceptional talent to represent ourboutique in Beverly Hills. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.
The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.
As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications
- Minimum Age: Must be at least 18 years old to align with company standards.
- Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
- Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
- Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.
Hourly Pay Range: $19/hr to $23/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills
- Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
- Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
- Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
- Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
- Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
- Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s)
- Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
- Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.
About LEAP
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
LEAP Perks
- Bonus Eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
