Customer Success Manager

Karbon • Los Angeles, CA, United States • 4d ago

Do you enjoy having responsibility for the growth and value delivered to your portfolio of clients? Are you motivated by working closely with clients to solve their challenges? Do you take pride in helping our clients succeed while constantly looking for opportunities to deliver value to them?

About the Role

As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become an expert in the best practices of practice management and provide consultative advice, that will lead to scoping and leading successful projects to drive change. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites.

Some of your main responsibilities will include:

Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts.
Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon.
Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers.
Manage upcoming customer renewals
Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers
Monitor customer health and usage metrics to work proactively
Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.

About You!

Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
(Preferable) A subject matter expert in the accountancy software market
A strategic thinker who can play-to-win and you are comfortable carrying a target
Great relationship building skills
Excellent communication & presentation skills
Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice
Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
Effective project management skills, including ability to manage resources on a cross-functional team

Why Work at Karbon?

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
Excellent benefits package including:
- Paid Flexible Time Off with an encouraged 3 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Company paid dental and vision and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company paid life insurance
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
Work with (and learn from) an experienced, high-performing team
A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
Be part of a fast-growing company that firmly believes in promoting high performers from within

Related Jobs

Healthcare Account Executive - Los Angeles

A Place For Mom • Los Angeles, CA, USA • 3d ago

Sales

3d ago

Apply

Sales Enablement Manager

HiveWatch • El Segundo, CA, USA • $120k - $145k / year • 4d ago

Sales

4d ago

Apply

Business Development Representative

HiveWatch • El Segundo, CA, USA • 5d ago

Sales

5d ago

Apply

Software Engineer, Product Infrastructure

Gusto • Remote (Denver, CO;Las Vegas, NV;Detroit, MI;Atlanta, GA;Austin, TX;Boston, MA;Chicago, IL;Columbus, OH;Houston, TX;Los Angeles, CA;Miami, FL;Philadelphia, PA;United States - Remote) • 1w ago

Engineering

1w ago

Apply