Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
The Office & People Experience Coordinator is responsible for overseeing the end-to-end employee experience in our HQ office, ensuring our space is hospitable and accurately reflects our core values. Reporting to our Senior Manager, HRIS & People Operations, you will be the go-to person for all office logistics and be an active member of the People + Culture team, supporting a variety of day-to-day tasks. You will play a critical role in the success of our post-move transition and the ongoing maintenance of an engaging and productive work environment. Your work will have a direct impact on employee engagement, team collaboration, and the overall positive perception of our workplace.
This position is based in Olo’s headquarters in New York City.
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What You'll Do- Daily Office Audits: Conduct comprehensive daily walkthroughs to guarantee all areas, including kitchens, conference rooms, and common spaces, are clean, organized, and presentable. Proactively identify and resolve maintenance or cleanliness issues.
- Kitchen & Pantry Management: Maintain a high standard of hospitality by managing and restocking all beverages, snacks, and supplies.
- Meeting & Event Support: Facilitate on-site meetings by setting up rooms with required materials and partnering with IT to ensure seamless TV and Zoom functionality. Provide welcoming on-site support for team meetings and external visitors, representing the company’s brand and culture.
- Catering Coordination: Manage all team and office-wide catering, coordinating with Executive Assistants for department needs for all-hands events. Oversee delivery, setup, and post-meal cleanup.
- Onboarding & Offboarding Logistics: Support the People & Culture team's employee lifecycle programs through managing tasks for new hire onboarding, employee offboarding, and day-to-day employee inquiries, including but not limited to HRIS entries, report creation, sending swag boxes to team members, and generating business cards as needed.
- Employee Engagement & Community Building: Champion a vibrant workplace atmosphere by facilitating in-office social gatherings and team celebrations (e.g., holiday parties, milestone recognitions, team lunches)
- Mail Management & Digital Archiving: Receive, sort, and distribute all incoming mail. Ensure relevant documents are promptly scanned to the shared drive for digital access by appropriate teams.
- Finance Support & Records: Manage the secure receipt of physical checks via mail. Process weekly deposits using the check scanner.
- Vendor Management: Manage Olo’s office-related vendor list and contracts, track renewal dates, and facilitate renewals as appropriate
- Move-In Coordination & Setup: Act as the primary on-site lead for the final phase of our office relocation, focusing on successful move-in, set up, and creation of office-related processes. This includes supporting project team members with set-up responsibilities and confirming all operational systems (e.g., mail, security access, etc.) are fully functional in the new space.
What We'll Expect From You- 2-3 years of office and facilities management experience.
- Office relocation experience preferred.
- Experience supporting employee offboarding & onboarding preferred.
- Passion to learn more about People + Culture and employee experience.
- Excellent communication skills with demonstrated ability to effectively work with senior management as needed.
- Demonstrated ability to manage sensitive information with the highest level of discretion and professionalism.
- Experience managing company-wide relationships and partnering cross-functionally.
- Ability to multitask, build processes, and take initiative.
- Ability to use Google docs, email, video conferencing platforms, and other related technologies.
- Experience in the restaurant technology industry is a plus!
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About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters.
We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $65,000-$75,000 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
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