Sessionboard is a fast-growing SaaS platform built to simplify event content management — helping event organizers manage speakers, sponsors, and schedules effortlessly.
We’re hiring an Onboarding Specialist to lead new customers through setup, configuration, and training after they sign on. You’ll be the customer’s first impression of Sessionboard — guiding them toward a successful launch and smooth adoption of our product.
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Responsibilities
- Lead new customer onboardings from kickoff to go-live
- Map customer workflows and configure their Sessionboard environment
- Deliver training sessions and create Loom/video guides
- Track onboarding milestones and communicate progress proactively
- Document risks, blockers, and next steps for smooth handoff to Customer Success Managers
Requirements
- 2+ years in B2B SaaS onboarding, implementation, or customer success
- Fluent or near-native English (C1/C2) — clear verbal and written communication
- Strong organizational and facilitation skills
- Experience with SaaS tools (HubSpot, Intercom, Notion, Trello, etc.)
- Proven ability to manage multiple clients concurrently
Nice to Have
- Experience with event tech, workflow, or marketing SaaS platforms
- Basic technical skills (CSV imports, configurations, or integrations)
- Prior remote work experience in a fast-paced environment
Why Join Sessionboard
- Remote-first global team
- Fast-growing SaaS product with exciting customer base
- Growth opportunities in Customer Success and leadership
- Competitive compensation based on experience and location
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To Apply
[Please follow instructions - any inquiries without this will be ignored.]
Please email careers@sessionboard.com with the subject line:
“Onboarding Specialist – [Your Name]” (e.g. Onboarding Specialist – Maria Gomez).
Include:
- A short introduction about your background and B2B SaaS experience.
- Your answers to the following questions:
- Tell us about your experience working with B2B SaaS customers.
- Share a Loom or short video (1–2 minutes) introducing yourself and describing your onboarding experience.
- How do you structure a successful onboarding process to get customers to “first value”?
- How do you manage multiple customers and keep them on track at once?
Attach your resume (PDF) and any examples (emails, Looms, or documentation) that showcase your customer communication style.
