Sessionboard is a fast-growing SaaS platform built to simplify event content management — helping event organizers manage speakers, sponsors, and sessions effortlessly.
We’re looking for an experienced Customer Success Manager (CSM) to own relationships with our clients after onboarding.
You’ll guide customers toward success, adoption, and renewal while acting as a trusted advisor and advocate.
Responsibilities
- Manage a portfolio of SaaS customers post-onboarding
- Conduct regular success check-ins and training sessions
- Track adoption, usage, and account health; identify risks early
- Partner with Sales and Product to ensure renewals and expansions
- Maintain clear, proactive communication and documentation
- Deliver an exceptional customer experience that reflects Sessionboard’s values
Requirements
- 3–5+ years in B2B SaaS Customer Success or Account Management
- Excellent English (C1/C2 level) — clear written and spoken communication
- Strong relationship and problem-solving skills
- Experience working remotely and managing multiple accounts
- Familiarity with SaaS metrics (adoption, churn, expansion, ARR)
- Experience with HubSpot, Intercom, or Customer Success tools (Gainsight, Vitally, ChurnZero)
Nice to Have
- Background in event tech, marketing automation, or workflow SaaS
- Experience with customer renewals or upsells
- Data-driven mindset and ability to extract insights from usage reports
Why Join Sessionboard
- Remote-first team distributed across multiple regions
- Work directly with leadership and product to shape the customer journey
- Competitive pay based on experience and region
- Opportunity for growth into senior or team lead roles
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To Apply
Please follow instructions - any inquiries without this will be ignored.
If this sounds like a fit, please email careers@sessionboard.com with the subject line:
“[Role Name] – [Your Name]” (e.g. Customer Success Manager – Ana Silva).
In your email, please include:
- A short introduction about yourself and your B2B SaaS experience.
- Answers to the following questions:
- Tell us about your experience working with B2B SaaS customers.
- Share a Loom or short video (1–2 minutes) introducing yourself and your communication style.
- Describe a time when you helped a customer overcome a challenge or reach success.
- How do you organize and manage multiple customers or onboardings at once?
Attach your resume (PDF) and include links to any relevant work examples or portfolios.
