As a Senior Learning Experience Designer, you will be a part of the Service Excellence team within the Operations organization, focusing on the training, enablement, and content for the support ticket-based teams. Reporting to the manager, Sr. Manager, Service Excellence, you’ll partner closely with support and compliance teams across operations. This role is responsible for designing a scalable, global onboarding and learning framework that drives faster ramp and consistent across a distributed workforce.
Responsibilities:
- Lead the design and delivery of global training programs, partnering with SMEs, product managers, and stakeholders to ensure effective implementation and continuous feedback loops.
- Develop and implement onboarding and training frameworks that work across diverse regions and cultures, balancing classroom, digital, blended, and self-paced approaches.
- Collaborate with global stakeholders to ensure effective design and programmatic implementation of learning solutions that address workforce needs across different cultures and regions.
- Conduct a comprehensive global needs analysis and translate insights into instructional strategies that scale across regions and BPO sites
- Create, manage, and continuously iterate on global learning content for SaaS product support and BPO teams, ensuring effective and standardized ramp timelines across all locations.
- Build processes for rapid iteration and continuous improvement in a fast-paced environment, setting standards for program quality and measurement
What you bring:
- 3+ years of instructional design experience with a focus on global training initiatives.
- Expertise in instructional technologies and Learning Management Systems.
- Experience with complex content and multiple delivery modalities: classroom, online, blended, self-paced
- Strong skills in multimedia design (video, micro-learning, job aids, responsive design, gamification, simulations) hands-on or through managing vendors.
- Ability to lead cross-functional stakeholders and own programs end-to-end from needs analysis to impact measurement.
- Thrives in a fast-paced, changing environment; self-motivated and able to work independently.
- Willingness to travel as needed.
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub-based employees will be expected to work from the office 3 days per week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
The base salary range for this role is $82,000 to $102,000 in Denver, CO
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
