Join PagerDuty’s Developer Advocacy team to as our newest Community Program Manager championing the continuous improvement of our developer community’s learning journey and deliver impactful education programs that drive engagement, trust, and retention.
Key Responsibilities
- Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms.
- Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences.
- Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics; drive continuous improvement based on insights.
- Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners.
- Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing.
- Partner with Marketing to promote educational events, webinars, and community programs across channels.
- Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows.
- Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk.
- Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members.
- Deliver regular reporting and actionable insights on community health, trends, and growth opportunities.
- Collaborate with your teammate and cross-functional partners to co-own the developer community strategy and roadmap, supporting events, meetups, and practitioner programs as needed.
Basic Qualifications
- 5+ years of experience managing digital communities.
- Strong business acumen and strategy experience
- Strong background in designing and delivering education, enablement, or developer advocacy activities.
- Experience with analytics, reporting, and program measurement.
- Excellent communication and relationship-building skills to engage technical audiences and customers at all levels.
- Ability to thrive in a fast-paced, collaborative, global SaaS environment.
Preferred Qualifications
- Experience managing or engaging communities with a technical or developer audience.
- Experience with tech organizations that have customer facing, AI driven features
**This role is expected to come into our Lisbon office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!**
