Your role
As an Accounts Receivable Associate, you’ll own the billing and contract review process, assist with customer disputes, and be heavily involved in our Suitebilling implementation. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing. You will also collaborate with collections to determine the best way to approach the client and then execute their plan to bring in the maximum amount of timely payments. Additionally, you’ll help create and implement new processes to improve our order-to-cash strategies. The ideal candidate for this position is able to work as part of a dynamic team and thrive in a fluid and dynamic environment.
This position reports to our Sr. Manager, Billing & NetSuite Order Management, and offers the opportunity to be based in our Bangalore, India office. The candidate must be available to work during US Eastern Time business hours (log in at 8 am EST).
Dialpad’s Billing team plays a critical role in achieving corporate financial objectives. The billing team is responsible for timely billing, as well as resolving any customer-related billing disputes. The Billing team works closely with Deal Desk, Orders, and CS teams to ensure that all orders are processed, billed, and collected accurately and timely.
We’re seeking an Accounts Receivable Associate who can leverage their accounting skills to further develop and expand our A/R, billing, and assist with the ongoing integration of Suitebilling. Our ideal candidate is highly detail-oriented, experienced in NetSuite, Salesforce, and understands systems and integrations.
What you’ll do
- Effectively collaborate with internal partners to manage customer billing processesIssuing invoices and credits in a timely manner while maintaining a high level of accuracyMonitor customer account details for non-payments, invoicing disputes, and other irregularitiesResearch and resolve billing-related inquiries from customers.
- Assist with the implementation of Suitebilling and parallel system runs, including verifying accuracy and finding and reporting errors.
- Special projects and reporting as needed.
Skills you’ll bring
- 4+ years of accounts receivable experience in a fast-paced high-growth environment, preferably in a SaaS companyBusiness or accounting-related degree or diplomaFast learner & self-starter with a problem-solving mentality, ready to roll up their sleeves and tackle new challenges.
- Accounting software experience, including the accounts receivables and cash modules.
- Meticulous attention to detail.
- Strong written and verbal communication skills.
- Intermediate Excel skills (lookups, pivots).
- Ability to work independently and prioritize multiple projects effectively.
- Strong work ethic; takes the initiative and thinks creatively to get the job done.
- Experience working with software such as NetSuite SuiteBilling and Salesforce.
