Why This Job is Featured on The SaaS Jobs
This role stands out in the SaaS ecosystem because it sits at the point where product value is translated into pipeline. Freshworks operates in customer and employee experience software, where buying committees, competitive alternatives, and clear ROI narratives are common. An outbound-focused remit anchored to a defined total addressable market reflects a structured, metrics-led go-to-market motion typical of established SaaS vendors.
For a long-term SaaS sales career, the end-to-end ownership described here builds durable skills: turning account research into outreach, qualifying for fit and budget, running discovery, coordinating demos with presales, and progressing opportunities to close. That full-cycle exposure helps develop judgment around ICP targeting, messaging, and pipeline hygiene—experience that transfers across SaaS segments and sales models. Regular collaboration with marketing, product, and presales also mirrors how modern SaaS revenue teams operate across functions.
The position is best suited to professionals who enjoy proactive prospecting and are comfortable being measured on activity and outcomes. It fits someone who prefers structured account lists, disciplined CRM usage, and iterative improvement of outreach sequences. The ANZ shift and in-office setup will appeal to candidates who work well with fixed hours and want consistent alignment with a specific regional market.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
As an Outbound Sales Representative, you will be responsible for generating new business opportunities and revenue by identifying and prospecting potential customers from the list of accounts ( TAM). You will play a critical role in our sales pipeline by leveraging cold-calling, emails, social outreach, and other strategies to engage with key decision-makers at target companies. Post qualification you will be responsible for driving the sales end to end starting from discovery, driving demo through presales to closing the deal. Your efforts will contribute to the growth of our customer base and drive revenue through high-quality leads and appointments.
Key Responsibilities:
- Prospecting & Lead Generation: Research and identify potential customers through various channels, including outbound calling, email outreach, LinkedIn, and other social platforms.
- Outbound Outreach: Initiate and manage contact with prospects via cold calls, emails, and social media to qualify leads, set appointments and drive sales activities end to end.
- Market Research: Stay up-to-date on industry trends, competitors, and customer needs to effectively position our SaaS solution.
- Lead Qualification: Assess and qualify the leads from the TAM list on business needs, potential budget, and fit for our solutions.
- Sales Outreach Strategy: Develop and implement outbound sales campaigns, using tools like LinkedIn Sales Navigator, and other lead generation platforms.
- Cross functional collaboration: Work closely with Marketing team, Presales team, Product team to ensure smooth transition of leads and maintain alignment on sales goals.
- Maintain CRM: Accurately record and update lead interactions, opportunities, and results in the CRM system.
- Achieve Targets: Consistently meet or exceed weekly and monthly outreach, qualification, and appointment-setting and revenue goals.
- Continuous Learning: Continuously improve your sales techniques and product knowledge to effectively communicate the value of our SaaS offerings.
- Open to working in the ANZ shift - 4 am - 1 pm (This is an in-office position)
Qualifications
- 2-8 years of outbound sales experience, preferably in SaaS or technology sales.
- Proven success in cold calling, email outreach, and social selling.
- Familiarity with outbound tools like Lusha, ZoomInfo, Sales navigator etc.
- Excellent verbal and written communication skills.
- Ability to build rapport and engage with key decision-makers at all levels.
- Goal-oriented with a strong drive to exceed sales targets.
- Self-motivated, resilient, and able to work independently and as part of a team.
- A proactive problem-solver with a strong desire to learn and grow in a fast-paced environment.
- Experience in selling SaaS products or solutions.
- Basic understanding of sales funnels, lead qualification, and pipeline management.
- Familiarity with data analytics and reporting tools to track outreach performance.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
