Why This Job is Featured on The SaaS Jobs
Frontend leadership roles remain central in SaaS because product differentiation often shows up in usability, reliability, and perceived speed. This Lead Software Engineer position sits close to the interface layer where subscription retention is influenced—through accessible, consistent experiences across multiple products, browsers, and devices. The remit signals a mature product environment: component-driven UI, performance budgets, and cross-functional delivery with design, product, and backend partners.
For a long-term SaaS career, the strongest value here is repeated exposure to the operational realities of UI at scale: turning complex workflows into composable architecture, managing regressions through reviews and testing, and treating accessibility and rendering efficiency as ongoing engineering concerns rather than one-off projects. Experience building and governing reusable components also transfers well across SaaS orgs that standardize design systems and ship continuously.
This role is best suited to an engineer who prefers ownership and technical stewardship over narrow feature execution—someone comfortable making trade-offs, setting frontend standards, and coaching others through code and design discussions. It will fit professionals who enjoy deep web fundamentals (browser behavior, performance tooling, maintainability) and who want their impact to be visible in day-to-day product usage.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
At Freshworks, we believe exceptional user experiences begin with exceptional engineering. As a Lead Frontend Engineer, you’ll drive the design and development of fast, accessible, and elegant interfaces across our suite of global products. You’ll translate complex business flows into delightful interactions, and champion performance and usability at every step.
If you think in components, sweat over rendering speed, and love writing code that feels smooth—you’re in the right place.
Responsibilities
- Build modular, high-performance UI components using JavaScript frameworks.
- Collaborate with design, product, and backend teams to deliver features that just work.
- Translate business and UX requirements into scalable frontend architecture.
- Lead accessibility, rendering, and UI performance optimization across browsers/devices.
- Review code, guide prototyping efforts, and implement frontend best practices.
- Apply deep understanding of HTML, CSS, JavaScript, and browser internals.
- Drive cross-browser compatibility, responsiveness, and seamless interaction.
- Mentor junior engineers and set high standards for design consistency and code quality.
Requirements
- 6 to 8 years of frontend development experience in product teams.
- Core Frontend Proficiency: Expertise in HTML, CSS, and JavaScript fundamentals, including UI prototyping, advanced CSS properties, and core JS concepts like closures.
- Modern Frameworks & Ecosystem: Strong grasp of JavaScript framework concepts (e.g., component architecture, state management).
- Frontend Quality & Performance: Ability to implement UI optimizations, ensure web accessibility, performance tuning, rendering strategies and address frontend security concerns.
- Problem-Solving & Optimization: Proven skill in solving and optimizing medium-level coding problems, with a strong understanding of time and space complexity.
- Proficiency in writing and reviewing semantic, maintainable, and testable frontend code.
- Software Design: Proficiency in Object-Oriented Programming (OOP) for building extensible, clean, and well-structured frontend code. Worked on frontend architecture and performance in apps with large user bases.
- End-to-End Component Ownership: Experience in designing, implementing, and delivering full-stack components, including backend integration and API interaction.
- Advanced Web Concepts: Familiarity with advanced web development topics (e.g., browser APIs, build tools).
- Leadership & Collaboration: Demonstrates ownership, effective teamwork, and potential for mentoring.
- Experience debugging complex UI issues and managing cross-browser support.
Qualifications
- Degree in Computer Science, Engineering, or a related field.
- Passionate about design systems, UX patterns, and microinteractions.
- Solid grasp of data structures and basic algorithms in frontend context.
- Experience with tools like Chrome DevTools, Lighthouse, Jest, Storybook.
- You take pride in clean interfaces, intuitive flows, and pixel-perfect execution.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
