What's the opportunity?
Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform.
More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you.
We are looking for a Technical Recruiter to join our talent acquisition team on permanent or 12 month contracts to help hire the exceptional talent that will power the technology behind Fin. In this role, you’ll be a trusted partner to candidates, ensuring they have a positive and engaging experience throughout the hiring process.
What will I be doing?
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Build and manage strong candidate pipelines through creative sourcing, screening, and engaging outreach.
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Partner closely with hiring managers to deeply understand role requirements and drive a seamless hiring process.
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Use data-driven insights to continuously improve and refine recruiting strategies.
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Lead structured interview panel meetings and debriefs to ensure high-quality hiring decisions.
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Master our recruiting tools and systems, leveraging automation and AI where possible
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Manage the full candidate lifecycle—from first contact to offer acceptance—ensuring a world-class candidate experience.
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Stay up to date with the latest industry trends, emerging technologies, and best practices in technical recruiting.
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Represent Intercom’s mission, vision, and values with professionalism and authenticity.
What skills do I need?
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2+ years of technical recruiting experience, ideally in a fast-paced, high-growth environment.
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Strong ability to source and attract top engineering talent through multiple channels.
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Solid understanding of the global technical hiring landscape, particularly in Ireland.
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Excellent multitasking skills—you can balance multiple roles, collaborate with different teams, and keep the hiring process moving smoothly.
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Exceptional communication and interpersonal skills—you build trust and strong relationships with both candidates and stakeholders.
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Strong analytical and problem-solving abilities—you use data to guide decision-making and improve recruiting processes.
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Experience with LinkedIn, Twitter, GitHub, and other networking platforms to connect with top talent.
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A proactive, growth-oriented mindset—you take initiative, learn quickly, and are excited to level up your recruiting craft.
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Availability to be onsite at our Dublin office (Stephen’s Green) for at least 2 days per week.
Why join us?
We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary, annual bonus and equity
- Regular compensation reviews - we reward great work!
- Generous paid time off above statutory minimum
- Hybrid working
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
- Fun events for Intercomrades, friends, and family!
Ready to grow your career?
If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you
