Why This Job is Featured on The SaaS Jobs
Enterprise account leadership remains a defining motion in SaaS, and this role sits at that intersection: owning a defined DACH territory while engaging both business and technical stakeholders. The scope spans new logo acquisition alongside expansion within existing customers, reflecting how established SaaS vendors balance growth with retention in mature European markets.
From a SaaS career perspective, the work builds durable skills in running a full-cycle, metrics-led sales process—prospecting, discovery, negotiation, and forecasting—where repeatability matters as much as individual wins. Exposure to CRM/EX/CX/ITSM-style categories also strengthens product fluency in horizontal SaaS, a useful foundation for moving across adjacent platforms and go-to-market motions over time.
This position tends to suit commercial professionals who prefer autonomy in territory planning and are comfortable operating at executive level while staying grounded in practical deal mechanics. It also fits someone who values consultative selling—linking product capabilities to business outcomes—rather than transactional volume, and who wants a role where pipeline discipline and cross-functional coordination are central to performance.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.
Job Description
As a Lead Account Manager for the DACH Market, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers.
What you will do:
- Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory.
- Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results.
- Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
- Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
- Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose.
Qualifications
- Experience that counts: 5 to 8 years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
- Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
- Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
- Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.
Additional Information
- Life and Permanent disability insurance
- Learning and reading budget of up to €1.000 per year
- 25 days of annual Paid-Time-Off (PTO)
- Additional days paid time off (PTO) for every year of service for the first 5 years of your employment
- Company pension scheme
- Company Funded Employee Assistance Program (EAP) for both you and your family
- Commuting Benefits
- Discounted Tax Support Services
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
