Why This Job is Featured on The SaaS Jobs
Workplace Experience roles are often overlooked in SaaS, yet they directly influence how product, engineering, and go-to-market teams collaborate day to day. This Dublin-based Site Lead position sits at the intersection of facilities operations, internal programming, and stakeholder management—work that becomes more complex as an office footprint and headcount mature. The emphasis on front-of-house standards, SLAs, and space planning signals an environment where operational rigor matters as much as hospitality.
For a SaaS career, the role offers a practical view into how scaling companies translate “employee experience” into repeatable systems: vendor management, budget discipline, and process design that can be measured and improved. Partnering cross-functionally on moves, renovations, and office policies also builds fluency in how different SaaS functions prioritize time, space, and internal services—experience that transfers to broader People Operations or internal programs roles across the sector.
This is best suited to a manager who prefers being on-site and enjoys balancing predictable operations with periodic spikes of event delivery and office projects. It will fit someone who likes coaching a small team, handling high-volume requests with structure, and acting as a connector between executives, employees, and external partners.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As the Workplace Experience Site Lead, you’ll oversee the day-to-day experience within our Dublin office, managing our Workplace Associates and Front Desk Coordinators while driving programs that connect people, elevate engagement, and make Intercom a place people love coming to.
You’ll partner closely with stakeholders to ensure our spaces run smoothly, while leading the planning and execution of events, experiences, and projects that bring our culture to life. From office improvements, to large-scale celebrations and onboarding experiences, you’ll be a key connector between people, place, and purpose.
What will I be doing?
- Design and implement strategies that drive workplace efficiency and elevate the overall employee experience
- Deliver a best-in-class front-of-house experience, ensuring a welcoming, functional, and polished environment for all employees and guests
- Plan and execute local employee events that are engaging, on-brand, and aligned with budget expectations
- Oversee daily food programs, including catering, snacks, and event-related offerings, ensuring quality and consistency
- Serve as a cultural ambassador - leading internal activations, team-building initiatives, and community-driven events
- Maintain a high standard of office cleanliness, functionality, and brand alignment through daily oversight
- Partner cross-functionally to coordinate space planning, office moves, renovations, and facility repairs
- Manage and triage office-related requests, ensuring timely resolution within defined SLAs
- Develop, implement, and uphold office policies, procedures, and operational processes
- This role requires a consistent 5-day in-office presence each week
What skills do I need?
- Minimum of 4+ years of experience in Workplace Experience with a significant emphasis on creating and delivering improved employee experiences
- Minimum of 2+ years of Management experience
- Possess strong leadership skills with a proven ability to coach and develop a team
- Demonstrate exceptional budget management skills with a track record of building business cases and managing expenses effectively
- Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities
- Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive.
- Experience and comfort in working within a fast-paced office environment
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
