Why This Job is Featured on The SaaS Jobs
Intercom sits in a mature corner of SaaS—customer support and conversational platforms—now being reshaped by applied AI. Featuring an Early Careers and Partnerships Recruiter here highlights how talent strategy is becoming a core lever in product-led SaaS companies where engineering capacity directly influences roadmap delivery and platform quality.
For a SaaS recruiting career, this role offers durable exposure to the mechanics behind building repeatable hiring programs: designing intern and graduate pathways, aligning with engineering leadership, and using data to refine funnel performance. The university-partnership angle is also distinctly SaaS-relevant, since early-career pipelines help sustain long-term technical hiring without relying solely on lateral market supply—an increasingly important advantage as AI capabilities raise the bar for product and infrastructure teams.
This position suits a recruiter who prefers structured program ownership over purely requisition-by-requisition delivery, and who enjoys relationship-driven work with universities, students, and internal stakeholders. It will resonate with someone looking to deepen technical recruiting fluency in an environment where early talent, assessment design, and candidate experience are treated as operational systems rather than one-off initiatives.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently, all through our seamless platform.
More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you.
We are looking for an Early Careers Recruiter to join our Talent Acquisition team to help build the next generation of engineering talent that will power the technology behind Fin. In this role, you’ll be a trusted partner to engineering leadership, students, graduates, and early-career candidates, delivering engaging and inclusive experiences while building strong relationships with universities and early-talent communities.
What will I be doing?
- Build and nurture early careers talent pipelines through university partnerships, campus engagement, events, and targeted outreach to students and graduates.
- Own and evolve Intercom’s intern and graduate hiring programmes end-to-end, with the opportunity to design, build, and scale processes, assessments, and experiences as the programmes grow.
- Partner closely with hiring managers and business leaders to shape early-career hiring strategies, workforce planning, and long-term talent pipelines.
- Develop and manage strategic relationships with universities, educators, and external partners, including initiatives such as Immersive Software Engineering at the University of Limerick and the Irish Maths Trust.
- Lead student and teacher engagement initiatives, including acting as Head of Student and Teacher Engagement for the Stripe Young Scientist and Technology Exhibition.
- Use data and insights to evaluate programme performance, identify gaps, and continuously improve hiring outcomes, efficiency, and candidate experience.
- Strengthen Intercom’s early-careers employer brand by building scalable attraction strategies, on-campus presence, and storytelling that reflects our mission and values.
- Manage the full early-career candidate lifecycle, from attraction and application through offer and onboarding, ensuring a high-quality, inclusive experience at every stage.
- Represent Intercom’s mission, values, and commitment to developing future talent with professionalism and authenticity across all external engagements.
What skills do I need?
- 3+ years of experience in early careers, campus, or university recruiting, with hands-on ownership of intern and graduate hiring.
- Strong ability to attract and engage early-career engineering talent through university partnerships, events, programmes, and targeted outreach.
- Solid understanding of the early-careers and technical hiring landscape, particularly in Ireland.
- Excellent multitasking skills. You can manage multiple programmes, timelines, and stakeholders while keeping hiring processes running smoothly.
- Exceptional communication and relationship-building skills—you earn trust with students, university partners, hiring managers, and internal teams.
- Strong analytical and problem-solving abilities. You use data and feedback to improve hiring outcomes, programme effectiveness, and candidate experience.
- Experience using social and professional platforms (such as LinkedIn and other early-talent channels) to build pipelines and strengthen employer brand.
- A proactive, growth-oriented mindset. You’re excited to build, iterate, and scale early-career programmes and continuously level up your recruiting craft.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
