Why This Job is Featured on The SaaS Jobs
Workplace experience roles are often overlooked in SaaS, yet they directly shape how product, engineering, sales, and support teams collaborate day to day. This listing stands out because it treats the Dublin office as an operational system to be designed and managed—covering front-of-house, space planning, service levels, and programming—rather than a purely administrative function. The scope suggests a mature in-office footprint where consistency and repeatability matter.
For someone building a SaaS career, the long-term value is exposure to how high-performing software companies run internal operations at scale. Managing vendors, budgets, and cross-functional stakeholders builds transferable skills in service design, prioritisation, and operational cadence—capabilities that translate across SaaS environments where headcount, onboarding volume, and internal events fluctuate with business cycles.
This role is best suited to a practitioner who enjoys structured ownership and measurable delivery: keeping workplace standards high, running reliable processes, and coordinating many moving parts without constant escalation. It will fit someone comfortable being the connective tissue between teams, with an interest in how physical spaces and employee programs support productivity in an office-first setup.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As the Workplace Experience Lead, you’ll oversee the day-to-day experience within our Dublin office, managing our Workplace Associates and Front Desk Coordinators while driving programs that connect people, elevate engagement, and make Intercom a place people love coming to.
You’ll partner closely with stakeholders to ensure our spaces run smoothly, while leading the planning and execution of events, experiences, and projects that bring our culture to life. From office improvements, to large-scale celebrations and onboarding experiences, you’ll be a key connector between people, place, and purpose.
What will I be doing?
- Design and implement strategies that drive workplace efficiency and elevate the overall employee experience
- Deliver a best-in-class front-of-house experience, ensuring a welcoming, functional, and polished environment for all employees and guests
- Plan and execute local employee events that are engaging, on-brand, and aligned with budget expectations
- Oversee daily food programs, including catering, snacks, and event-related offerings, ensuring quality and consistency
- Serve as a cultural ambassador—leading internal activations, team-building initiatives, and community-driven events
- Maintain a high standard of office cleanliness, functionality, and brand alignment through daily oversight
- Partner cross-functionally to coordinate space planning, office moves, renovations, and facility repairs
- Manage and triage office-related requests, ensuring timely resolution within defined SLAs
- Develop, implement, and uphold office policies, procedures, and operational processes
- This role requires a consistent 5-day in-office presence each week
What skills do I need?
- Minimum of 3+ years of experience in Workplace Experience or a relevant role with a significant emphasis on creating and delivering elevated employee experiences
- Possess strong leadership skills with a proven ability to coach and develop a team
- Demonstrate exceptional budget management skills with a track record of building business cases and managing expenses effectively
- Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities
- Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive.
- Experience and comfort in working within a fast-paced office environment
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
