Why This Job is Featured on The SaaS Jobs
Olo’s platform sits in a mature, high-throughput SaaS category where reliability and ecosystem integrations matter as much as feature delivery. An Engineering Manager role in this context is notable because it operates at the intersection of scalable ordering, payments, and guest engagement—domains that tend to surface real-world constraints around latency, resilience, and partner dependencies.
For a SaaS engineering leader, the role offers repeated practice in the mechanics of operating and evolving a long-lived product: balancing roadmap delivery with technical debt, making architecture trade-offs that hold up under growth, and translating business objectives into execution across a team. The stated emphasis on cross-functional alignment and escalation ownership also maps closely to how SaaS organisations run: outcomes depend on consistent coordination between product, engineering leadership, and external stakeholders.
This position is best suited to an experienced manager who prefers hands-on leadership through coaching, prioritisation, and decision-making rather than purely administrative oversight. It will fit someone comfortable being accountable for delivery quality while also shaping how the team works, particularly in a remote setup that relies on clear communication, strong judgement, and steady operational cadence.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
As an Engineering Manager at Olo, you will play a significant and visible role in helping us scale one of the most advanced food ordering platforms in the market. We are looking for an Engineering Manager with experience leading high performing teams to deliver the best possible experience for our customers.
This position is fully remote and allows you to work from anywhere within Northern Ireland.
You will be responsible for leading and supporting a team of engineers to deliver high-quality, scalable, and resilient systems on our platform. This role includes overseeing technical architecture decisions, ensuring alignment with business objectives, and leading cross-functional project execution.
You will lead a team of 5-8 engineers who are focused on creating delightful experiences for Olo’s customers. In this role you will work closely with product and engineering leadership to define long-term technical strategy, remove roadblocks, and ensure timely delivery of projects. They will also be key in fostering a high-performance culture, focusing on team development, mentoring, and supporting engineers in their growth.
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What You'll Do:- Manage execution of engineering projects, meeting deadlines and maintaining quality standards.
- Drive the identification, prioritisation, and resolution of technical debt by collaborating with teams to assess its impact, partnering with the product team to integrate remediation into project planning, and communicate outcomes to leadership, ensuring balance with feature development and sustainable system architecture.
- Own and execute on your team's product roadmap, aligning it with long-term business objectives.
- Develop and implement new processes to address business needs.
- Keep the team competitive by adopting new technologies and industry best practices.
- Ensure engineering teams work effectively with other functions to meet business goals.
- Deliver systems that meet performance, scalability, and quality standards, consistently delivering reliable solutions.
- Regularly evaluate team performance and quality, driving necessary improvements.
- Resolve major technical issues, acting as the main point of escalation for stakeholders.
- Work with clients and partners to address technical needs, resolve challenges, and ensure effective solutions.
Leadership Responsibilities:- Manage an engineering team, ensuring strategic alignment with business goals and successful execution of deliverables.
- Eliminate roadblocks and empower the team, acting as a servant leader who ensures team success.
- Drive team growth through mentoring, 1:1s, and development plans, fostering professional development.
- Promote a high-performance culture that encourages innovation, inclusion, and diverse perspectives.
- Guide team technical development, enforce best practices, and provide mentorship.
- Lead the hiring and development of engineering talent, ensuring alignment with team objectives and organisational values.
What We'll Expect From You:- Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- 12+ years of engineering experience, with 2+ years in management.
- Deep knowledge of technical architecture, system design, and scalability.
- Experience collaborating across teams to develop and execute product roadmaps.
- Proven success in hiring and managing engineering teams.
- Strong history of managing and developing technical teams, focusing on performance.
- Excellent interpersonal skills, with the ability to collaborate across teams with empathetic leadership.
- Familiarity with emerging technologies and a track record of driving process improvement, experimentation, and innovation.
- Leads independently while staying aligned with company objectives.
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Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
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