Why This Job is Featured on The SaaS Jobs
Level AI is an AI-native SaaS company (founded 2019, Series C) selling into contact centers, where adoption hinges on clean integrations, clear workflows, and measurable outcomes. An Implementation Manager in this context sits at the intersection of product capability and real-world customer operations, translating customer engagement data into configured solutions across modules like analytics, agent assist, and quality automation. The role is notable in the current SaaS landscape because it reflects how modern AI platforms are deployed: not as a single feature, but as a suite that must be embedded into existing systems and processes.
For a long-term SaaS career, implementation work builds durable skills in time-to-value execution, technical discovery, and stakeholder alignment—competencies that carry across Customer Success, Solutions Engineering, and Product-facing roles. Exposure to APIs, cloud services, and common enterprise systems (e.g., CRMs and telephony) supports a strong “integration literacy” that is increasingly central to SaaS retention and expansion. Tracking usage and satisfaction metrics also reinforces an operator’s view of product adoption.
This position fits professionals who enjoy owning delivery end-to-end, coordinating across sales, engineering, and support, and staying close to customer workflows. It will suit someone comfortable balancing multiple parallel onboardings and communicating technical concepts to mixed audiences, particularly in a US-hours working rhythm from Noida.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
About the Role:As an Implementation Manager, you will lead our clients’ onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value.
Key Responsibilities :
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneously
- Understand clients' business objectives
- Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs
- Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
- Identify opportunities for upselling and cross-selling our solutions to existing clients.
-Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
Requirements :
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
- 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations
- Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Ability to translate complex concepts into actionable items to non-technical stakeholders
- Strong communication skills in English (both written and verbal).
- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges
- Comfortable working in US hours
Optional Requirements :
- Experience interacting with APIs and using cloud services
- Experience with integrating with CRMs such as Salesforce
- Familiarity with intent-based and generative artificial intelligence
- Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
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