Why This Job is Featured on The SaaS Jobs
Level AI sits in a high-signal part of the SaaS landscape: enterprise platforms applying LLMs to operational workflows, in this case contact centers. For product design, that domain tends to involve complex user roles, high-volume interaction data, and clear ROI expectations—conditions that reward strong research discipline and systems thinking rather than surface-level UI polish.
From a SaaS career perspective, the role offers repeated practice in the core loop that matters in subscription products: understanding users, translating insights into shippable designs, and iterating based on feedback. Work spanning customer research, prototyping, and design systems builds a portfolio that travels well across B2B SaaS, especially where products must balance configurability, trust, and explainability as AI features become standard.
This position is best suited to a designer who enjoys ambiguity and can connect qualitative research to product decisions without needing tightly specified briefs. It fits someone early-to-mid career who wants to deepen craft in end-to-end product design while collaborating closely with product and engineering, and who is motivated by enterprise use cases where workflows and outcomes matter as much as aesthetics.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI (thelevel.ai) is an Enterprise SaaS startup. Our vision is to build AI tools that augment, not replace, humans. Our first market is in contact centers.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Responsibilities:
- Leverage your product and technology domain expertise to deepen your understanding of our users and industry landscape.
- Influence product vision and strategy, aligning your work with long-term goals and objectives.
- Lead customer research initiatives to identify user needs, pain points, and opportunities for innovation.
- Translate research findings into actionable insights and design solutions that address user needs and business objectives.
- Create high-fidelity prototypes, design specifications, and documentation to communicate design concepts and specifications to stakeholders.
- Collaborate with product managers, engineers, and other stakeholders to ensure design feasibility and implementation.
- Iterate designs based on feedback from stakeholders and usability testing results.
- Contribute to the development and maintenance of design systems to ensure consistency and coherence across products and platforms.
What we are looking for:
- 2+ years + SaaS Experience.
- Bachelor's degree in Design, HCI, or a related field preferred.
- Strong proficiency in design tools such as Figma, Sketch, or Adobe XD. (Figma is our primary tool)Demonstrated knowledge of design principles, methodologies, and industry trends.
- Excellent communication and collaboration skills, with the ability to articulate design rationale and influence product decisions.
- Passion for creating exceptional user experiences and driving product innovation.
- Curiosity with a strong bias for action. Comfortable working with ambiguity and learning quickly in a dynamic startup environment
You’ll stand out if you have:
- Hands on experience with AI productivity tools
- Vibe coded your designsExperience in a startup or high-growth SaaS environment
- Familiarity with customer experience and contact center operations
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