Why This Job is Featured on The SaaS Jobs
Sales Development roles remain one of the clearest entry points into how modern SaaS revenue is built, and this one sits inside an AI-native platform selling into contact-center and customer-experience organizations. With Level AI positioned as a Series C company, the SDR function is likely operating in a more defined go-to-market motion than early-stage startups, while still selling a category that is evolving quickly due to LLM adoption.
For a SaaS career, the value is in learning repeatable prospecting systems and how pipeline is created from first principles: account research, persona-based messaging, and disciplined activity tracking. The emphasis on data-driven iteration mirrors how SaaS teams improve conversion rates over time, and exposure to enterprise-facing conversations builds fluency in longer, multi-stakeholder buying cycles that translate across many B2B software categories.
This role tends to fit professionals who enjoy structured outreach, are comfortable with measurable goals, and want to develop commercial judgment through high-volume practice. It also suits candidates interested in AI use cases in customer operations and those looking to build a foundation that can lead toward closing roles or broader revenue responsibilities within SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California. We
transform customer engagement by reimagining contact centers as strategic assets. Our
AI-native platform leverages advanced technologies, including Large Language Models, to
extract actionable insights from customer interactions. By providing these deep insights,
Level AI empowers organizations to elevate customer experience and drive sustainable
growth. With a commitment to consistent innovation, Level AI stands as one of the industry’s
most adaptive and forward-thinking solutions.
Our AI-powered customer service intelligence platform is designed to enhance the customer
experience for companies of all sizes. Leveraging a powerful semantic engine, Level AI
analyzes every support conversation within contact centers to deliver enterprise-wide
insights that improve quality assurance and agent performance.
As an SDR at Level AI, you will be at the forefront of our sales efforts, generating qualified
opportunities and establishing meaningful connections with high-profile personas. Your skills
in prospecting, creative outreach, and data-driven solutions will be key in building an
effective sales pipeline and driving revenue.Join us and be part of an exciting journey as we
revolutionize the AI industry, and play a crucial role in driving our company's growth!
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Responsibilities:- Conduct rigorous research on companies and identify potential customers
- Pitch our company and solution to prospects, showcasing our unique value proposition
- Develop compelling emails and campaigns to capture the attention of prospects and drive engagement
- Establish exciting new opportunities and meetings with prospective customers
- Utilize targeted cold-calling and emailing to create significant outreach and generate qualified leads
- Use data-driven solutions to track your results and constantly refine your approach to achieve optimal outcomes
Requirements:- Passionate about launching a sales career, with a strong desire to learn and grow in a dynamic sales environment, no prior experience required.
- Excellent skills in prospecting, cold calling, and emailing, with a knack for crafting compelling messagesKeen interest in AI and the enterprise sales process, staying up-to-date with industry trends
- Good interpersonal skills and the ability to collaborate with internal stakeholders as well as end customers to drive success
- Thrive on helping customers solve their problems, providing them with a solution that will meet their needs
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Perks & Benefits:
At Level AI, we believe in fostering a supportive and collaborative team culture that is dedicated to your personal and professional growth. Join us and enjoy an array of exciting company perks, including :
- Comprehensive Health, Vision, and Dental Insurance Coverage
- Flexible Paid Time Off (PTO) policy
- Investment in your growth
- Company Swag, holiday parties, monthly dinners/lunches, and fun off-site visits
- Parental Leave
- 401(k) plan
Compensation: We value your skills and aptitude! We offer market-competitive compensation, tailored to your skill set and experience, as we recognize and reward your contributions to our success.
