Why This Job is Featured on The SaaS Jobs
This Operations Specialist role sits at the operational core of an AI-first SaaS platform focused on customer experience intelligence. In SaaS, where product, revenue, and customer signals move quickly, the ability to keep leadership execution tight—through cadences, prioritization, and well-run internal workflows—often becomes a competitive advantage. The in-office, leadership-adjacent setup also reflects a hands-on operating model common in earlier-stage or scaling SaaS companies.
For a SaaS career, the value here is breadth and proximity to decision-making. Supporting executive priorities, KPI tracking, and cross-functional coordination (HR, Finance, hiring operations) builds a practical understanding of how SaaS businesses run beyond any single function. Experience with documentation, operating rhythms, and vendor/compliance touchpoints translates well to future roles in business operations, chief-of-staff tracks, or operational leadership within product-led or GTM-heavy environments.
This role is best suited for an operator who enjoys structured execution amid shifting priorities and takes satisfaction in making other teams more effective. It fits someone who prefers high-trust work with senior stakeholders, is comfortable acting as a connector across functions, and wants a generalist seat close to how a SaaS company scales day-to-day.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI is a fast-growing, AI-first Customer Experience Intelligence platform backed by top-tier investors and founded by leaders from Amazon, Google, and Meta.
Role - We’re looking for a highly organized Operations Specialist to partner closely with senior leadership and help run the business day to day. This in-office role combines executive support, business operations, and offsite management in a fast-paced startup environment.
Responsibilities:
- Provide executive-level support to senior leadership (calendar, meetings, travel)
- Own day-to-day operational workflows that keep the company running efficiently
- Track leadership priorities, KPIs, and action items
- Support hiring operations and onboarding
- Help maintain internal documentation, policies, and operating cadences
- Partner with HR and Finance on vendors, payroll inputs, AP/AR, and compliancePlan and execute leadership and company offsites end-to-end
- Support ad-hoc strategic and operational projects as the business scales
Qualifications:
- 3+ years of experience as an Executive Assistant, Operations Specialist, or similar role in a startup or fast-paced environment
- Experience supporting senior executives in high-growth environments
- Comfort working with ambiguity and rapidly shifting priorities
- Strong organization, communication, and judgment
- Self-starter mindset with a bias toward action and ownership
- Comfortable working in-office with leadership
Why Level AI:
- High-impact, founder-facing role
- Broad ownership and visibility
- Competitive compensation and benefits
- Opportunity to grow with a category-defining AI company
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