Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at the intersection of modern SaaS adoption and applied AI: translating a platform’s capabilities into measurable, cross-functional ways of working. In the current SaaS landscape—where “AI features” are common but durable value depends on implementation—roles focused on outcomes and enablement are becoming a distinct discipline alongside product, customer success, and solutions functions.
For a SaaS career, the work builds fluency in how enterprise software actually lands: discovery of real workflows, stakeholder alignment, and iterative refinement from initial use case to sustained impact. It also creates a feedback loop into product and R&D, which is a recurring pattern in SaaS companies that rely on customer signal to steer roadmap priorities and packaging decisions. Experience here tends to transfer well to solutions consulting, product operations, customer success leadership, or product management paths.
The listing signals a fit for professionals who are comfortable operating between executives and end users, and who enjoy combining structured problem-solving with practical experimentation (including prompt design). It will suit someone who prefers consultative work, can communicate trade-offs clearly, and is motivated by turning ambiguous needs into repeatable playbooks within a SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 2+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location: London, United Kingdom
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