Why This Job is Featured on The SaaS Jobs
Customer Success Programs and Operations Manager roles sit at the intersection of SaaS retention strategy and the operational systems that make recurring revenue predictable. This listing stands out because it centres on regional execution of global customer success initiatives—an increasingly common pattern in SaaS companies that have expanded beyond a single market and need consistent customer outcomes without one-size-fits-all delivery.
From a SaaS career perspective, programs-and-operations work builds durable GTM fluency: translating strategy into repeatable playbooks, aligning stakeholders across Sales, Marketing, Product and Enablement, and using platform data to identify friction in the customer journey. The emphasis on CRM and dedicated CS tooling signals hands-on exposure to the operational layer that underpins scalable renewals and expansion, a skill set that transfers across subscription businesses and maturity stages.
This role is best suited to professionals who prefer structured problem-solving over purely relationship-led CS work, and who enjoy coordinating across functions to drive adoption and retention outcomes. It will fit someone comfortable balancing global standards with local realities, and motivated by improving systems, communication rhythms, and measurable performance within a customer-facing organisation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
As a Project Lead for Customer Success you will support on the ground, regional delivery of global customer success initiatives. Additionally, this position will work with cross functional regional teams including marketing and enablement teams, to scale customer success programs and drive successful outcomes for our customers by ensuring that people, processes, and technology are effectively aligned.
About you:
- 3+ years of experience in Project Management, Operations, or a Strategic role within a Customer Success or Go-to-Market organization.
- Proven ability to localize and scale operational processes.
- Strong technological aptitude with experience leveraging CRM (e.g., Salesforce), CS platforms (e.g., Gainsight), and business intelligence tools.
- Excellent verbal, written, and visual communication skills, with the ability to clearly articulate complex operational strategies and business outcomes to senior leadership.
- Demonstrated success in working cross-functionally and building strong, collaborative relationships with diverse teams.
- A highly proactive and results-driven mindset with a focus on defining and improving operational processes and performance.
How you will spend your time:
- Project Management: Design, implement, and manage strategic customer success projects to enhance customer satisfaction and retention.
- Cross-functional Collaboration: Work closely with Marketing, Sales, Product, and Enablement teams to align customer success initiatives with broader go-to-market strategies.
- Operational Excellence: Drive efficiency by optimizing the Customer Success tech stack, processes, and playbooks, ensuring people, processes, and technology are effectively aligned to scale.
- Communication: Establish and maintain robust communication channels to ensure alignment across regional and global Customer Experience teams and stakeholders.
We’re committed to
building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in
Australia, the
US and the
UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify 
