Why This Job is Featured on The SaaS Jobs
Agentic AI is quickly becoming a defining layer in modern SaaS, especially in customer experience where automation must connect to real operational systems. This Solutions Architect role sits at that intersection: translating enterprise CX processes into orchestrated agent workflows while accounting for integrations, governance, and measurable outcomes. It is notable within the SaaS ecosystem because it reflects a shift from “chatbots” toward platform-led automation that spans channels, tools, and teams.
From a career perspective, the work builds durable SaaS skills: structured discovery, solution blueprinting, and designing integration patterns across APIs, events, identity, and systems of record. The role also reinforces the implementation-to-product feedback loop common in enterprise SaaS, where customer deployments surface requirements that shape roadmap decisions. Experience gained here tends to travel well across SaaS categories that depend on workflow automation, data exchange, and reliability standards.
This position is best suited to professionals who enjoy customer-facing technical leadership and can move between business context and system design without losing rigor. It will fit someone comfortable owning end-to-end deployment clarity—documentation, acceptance criteria, and cross-functional coordination—while staying close to how the product behaves in production.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
As an Agentic Solutions Architect (ASA) at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents.
You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.
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ResponsibilitiesDiscovery & Solution Design:
- Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
- Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
- Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
- Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
Integration & Technical Leadership:
- Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
- Own the creation of integration design documents and support Integration Engineers during implementation.
- Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
- Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
Implementation Leadership:
- Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.
- Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
- Conduct user-experience reviews of agent outputs and behavior tuning.
Customer Advisory & Relationship Building:
- Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
- Present architectural recommendations, best practices, and roadmap suggestions.
- Train customer teams on agentic workflows, governance, and performance improvement strategies.
Delivery Excellence:
- Ensure projects are delivered on time with high quality, low rework, and measurable impact.
- Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
- Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.
RequirementsMust-Have:
- 4–10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
- Experience designing complex workflows and integrations across enterprise systems.
- Ability to gather requirements, translate them into technical specifications, and drive execution.
- Customer-facing consulting experience with strong communication & facilitation skills.
- Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
- Experience working cross-functionally with CSM, engineering, product, and QA teams.
Nice-to-Have:
- Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products.
- Hands-on experience defining business logic, decision trees, or automated workflows.
- Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
