Why This Job is Featured on The SaaS Jobs
Amplitude sits in the product analytics category of SaaS, where customer outcomes are closely tied to data maturity and cross-functional adoption. A senior Customer Success role focused on the CIS region stands out because it combines enterprise relationship ownership with the practical challenge of helping teams operationalize analytics—often a multi-stakeholder, change-management heavy motion rather than a single-department deployment.
For a SaaS career, this kind of remit builds durable strengths: running structured lifecycle programs, translating product capabilities into measurable business value, and using health signals to guide prioritization. The listing’s emphasis on Gainsight and customer data points to experience with scaled success operations, while partnering with Account Executives on renewals and expansions reinforces commercial fluency that transfers across many subscription businesses.
This role tends to fit professionals who like operating as the connective tissue between customers and internal functions such as Product, Engineering, and Sales. It suits someone comfortable owning an enterprise portfolio, communicating with executives, and learning a technical product deeply enough to guide best practices. Regional coverage also signals value for candidates who enjoy market-specific customer advocacy and working across languages and contexts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
As a Sr Customer Success Manager covering the CIS region, you will:
- Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
- Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
- Provide expertise to help customers derive valuable insights from our highly technical product
- Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
- Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
- Champion the needs of the market and serve as internal advocate for customers
- Effectively prioritize in order to deliver on key business objectives across your portfolio
You'll be a great addition to the team if you have:
- Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
- Experience with account and territory planning
- Strong organizational, time management and prioritization skills
- Proven ability to learn and explain a technical product or concept
- Curiosity and motivation to learn our product so that you can effectively position the solution and its value
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
At a minimum, you need to have:
- Previous experience in a customer success/technical account management/relationship type role while managing customers
- Fluency in English and Russian fluency.
- Experience working on Enterprise accounts
