Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Site Reliability Engineering remains a cornerstone role for SaaS companies where uptime, latency, and safe change management directly shape customer trust. Jellyfish operates in the B2B SaaS ecosystem supporting engineering organizations, which typically implies multi-tenant production systems, data-heavy workloads, and a strong need for observability and repeatable infrastructure patterns. That combination makes reliability work especially consequential, because platform health becomes part of the product experience.
From a SaaS career perspective, this role offers durable exposure to the operating system of modern subscription software: incident response, resilience engineering, and the discipline of building guardrails that let product teams ship confidently. The emphasis on infrastructure-as-code and common cloud/observability tooling aligns with skills that transfer across SaaS environments, particularly as companies mature from “works most of the time” to measurable SLOs, capacity planning, and standardized runbooks.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Jellyfish is changing how product development happens: helping engineering teams learn how to work together and communicate more effectively. We’re looking for a Site Reliability Engineer (or operations-minded Infrastructure engineer!) who’s passionate about performance, scaling, and working with a lot of data. You’ll be supporting product engineering teams with technical help, improving the resilience of our systems and our processes, and driving scalable infrastructure practices and patterns.
This is a great opportunity to be a member of an exceptional engineering organization with high agency: where you can help shape the features your team builds and how your team builds them.
If this sounds exciting, we’d love to hear from you!
Let’s talk about what you’ll do:
Work hand-in-hand with and support many teams across the entire Jellyfish organization
Lay groundwork for new applications and infrastructural needs as Jellyfish grows and evolves
Champion technical expertise and advocate for sound software design principles
Help your team grow and improve by participating in processes, planning, and strategy
Provide support for production operations of the Jellyfish product
Actively participate in a culture supportive of growth and inclusion on your team
Support incident remediation and critical systems support, and help us improve the way we do it
Let’s talk about what you need to excel:
Strong programming skills with extensive Python, Linux, and Terraform experience
Familiarity with a variety of infrastructure and observability tooling, such as Terraform, AWS services, Honeycomb, Grafana, or comparable tools.
Comfortable blazing new trails and being the first to explore new technical waters
Enjoy helping others, and helping them learn to help themselves
Effectively lead through action, influence, and guidance, rather than overly gated process controls
Are great at asking questions, figuring out what needs to be done, building consensus, and executing
Ability to consider the needs of the user and the needs of the business when designing a solution
Love learning new things and sharing knowledge with others
Strong communication skills, and enjoy working as part of a team
Bonus points if you:
A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must.
Occasional travel may be required.
Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Let’s talk about us!
This is all about you, but you want to know a little about us. Jellyfish enables leaders to effectively build AI-integrated engineering teams, align engineering decisions with business initiatives and deliver the right software efficiently and on time. AI tools alone won’t transform your org—Jellyfish shows you what’s working, what’s not, and how to build high-performing teams that know how to use AI the right way.
