Why This Job is Featured on The SaaS Jobs
Assent operates in sustainability-focused SaaS, where the product sits at the intersection of enterprise compliance workflows and large, multi-party supply chains. This role stands out because it is anchored in supplier-side adoption: the day-to-day work is about getting external stakeholders to complete requests and provide usable documentation, a recurring challenge for platforms that rely on network participation rather than a single in-app user group.
For a SaaS career, supplier support builds durable muscles in operational customer experience—case handling across email, chat, and calls; data quality validation; and cross-functional coordination with teams like Program Success and Sales. That combination is particularly transferable in B2B SaaS environments where outcomes depend on structured information capture, consistent process execution, and clear communication with contacts who may not be product-native.
This position tends to fit early-career professionals who prefer structured problem solving and high-touch communication, including working with non-responsive stakeholders and keeping work moving through follow-ups. It also suits candidates who want to apply language skills (Italian) in a SaaS setting and who are comfortable balancing responsiveness with documentation accuracy.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.
We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.
Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.
Job Description
The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.
Key Requirements & Responsibilities
- Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
- Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
- Act as a peer mentor to Supplier Support Agents as required
Qualifications
We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications,
- Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages such as Italian, French or German may be required.
- Bachelor’s Degree/Higher diploma from a recognized learning institution;
- 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
- Solid ability to manage time effectively and juggle multiple priorities at one time;
- Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
- Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
- Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
- Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
Additional Information
Life at Assent
Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.
If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.
