Why This Job is Featured on The SaaS Jobs
This Field CTO role stands out in SaaS because it sits at the intersection of product delivery and enterprise adoption for an AI-driven customer support platform. The remit signals a company still formalising its technical “field” function: shaping how complex buyers evaluate, integrate, and operationalise software that must meet security and reliability expectations in regulated industries.
From a SaaS career perspective, the position builds durable leverage across the full go-to-market technical arc—pre-sales architecture, integration execution, and post-deployment accountability. That combination is especially valuable in SaaS categories where outcomes depend on data quality, workflow fit, and change management as much as features. It also offers a practical view into how product feedback loops are created when deployments span multiple verticals and geographies.
The role is best suited to senior technologists who prefer alternating between hands-on engineering and external-facing leadership, and who are comfortable being a regional point of technical authority. It will fit professionals who enjoy translating between buyer constraints and platform capabilities, and who want ownership of integration standards, escalation paths, and the early blueprint for a scalable field engineering organisation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Description
Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M pre-seed from Index, Bessemer, and Vine, we’re scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs.
This is your chance to be part of the team writing the playbook for a brand-new category.
Role Overview
We’re looking for a CTO that can blend hands-on engineering with technical leadership, and be the go-to authority for both our customers and our team. You’ll lead from the front: writing code, guiding architecture, and running security discussions, while also building and scaling a high-performing technical organization.
This role is as much about customer trust as it is about code. You’ll be the technical face of Wonderful in the region, steering integrations end-to-end, shaping how enterprises adopt our AI agents, and making sure our product truly delivers at scale. You will:
- Lead the technical side of sales: join early-stage conversations, present demos, and guide architecture and security discussions.
- Act as hands-on engineering lead - shipping code, building integrations, and setting high quality standards.
- Build and lead a high-performing technical team across engineering, integration, and pre-sales.
- Drive customer integrations, from scoping to deployment of AI agents, and ensure production accuracy.
- Gather customer feedback, localize the product, and represent regional needs to the global Product team.
- Serve as the local technical point of contact, building partnerships and handling escalations.
Requirements
- 7–8+ years of hands-on software engineering experience - you’ve built things that actually shipped.
- Proven track record in pre-sales, solution architecture, or complex technical implementations.
- Customer-facing background in roles like Field CTO, Solutions Architect, or Deployed Engineer - you know how to speak both tech and business.
- Strong leadership DNA - ideally with experience at Director, VP, or Founder level.
- Excellent communication skills in English (both written and spoken) plus fluency in at least one local language in the region.
- Comfortable operating independently in a zero-to-one environment - building the plan, the team, and the system from scratch.
- Bonus: experience thriving in a fast-moving startup where speed and ownership matter more than titles.
