Why This Job is Featured on The SaaS Jobs
Level AI sits in a distinctly SaaS-heavy part of the market: AI-native software that converts high-volume customer interactions into operational intelligence for contact centers. For SaaS professionals, that context matters because it blends classic multi-tenant product engineering with data-intensive workloads and LLM-adjacent capabilities, where reliability and latency directly shape end-user trust.
The backend scope signals durable SaaS craftsmanship: designing RESTful services, shaping relational data models, building ETL pathways, and operating distributed systems with caching, queues, and CI/CD. Experience across GCP, Kubernetes, and Docker also maps well to modern SaaS delivery patterns, where shipping is inseparable from observability, deployment safety, and cost-aware architecture. Even without explicit ownership claims, the stack implies proximity to production concerns that recur across B2B SaaS.
This role tends to suit an engineer who prefers platform-minded problem solving over narrow feature work—someone comfortable turning ambiguous requirements into resilient services and iterating within an agile cadence. It also fits professionals looking to deepen Python/Django expertise while expanding into cloud-native operations and data workflows common in AI-enabled SaaS products.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!
Competencies : Python, Django, Relational database understanding (viz: PostgreSQL, SQL), ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker.
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Responsibilities- Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
- Ability to design and code the right solutions starting with broadly defined problems.
- Drive best practices and engineering excellence.
- Work with other team members to develop the architecture and design of new and current systems.
- Work in an agile environment to deliver a high-quality Product.
Requirements- Qualification: B.E/B.Tech/M.E/M.Tech from tier 1 Engineering institutes with relevant work experience with a top technology company.
- Minimum 3-5 years of backend experience. Experience in at least one higher-level language, preferably Python.
- Experience in Django is highly desirable.
- Good understanding of relational databases, data management, and REST API design.
- Some machine learning experience in the context of NLP would be preferable.
- Excellent problem-solving skills.
- Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.
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Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.
To learn more visit : https://thelevel.ai/
Funding : https://www.crunchbase.com/organization/level-ai
LinkedIn : https://www.linkedin.com/company/level-ai/
Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s
