Why This Job is Featured on The SaaS Jobs
This Technical Program Manager role sits at an intersection that is increasingly central in SaaS: enterprise-grade deployment of AI capabilities delivered as a platform. The listing signals a product that must operate across multiple customer channels (voice, chat, email, back-office) and integrate into existing systems, which is a common complexity layer for SaaS vendors moving upmarket into larger accounts.
From a SaaS career perspective, the work emphasizes repeatable delivery: translating proofs of concept into production launches, defining success metrics, coordinating SLAs, and monitoring live performance. That combination builds durable experience in implementation programs, cross-functional operating rhythms with Product and Engineering, and the practical realities of integration-heavy SaaS—skills that transfer across customer-facing technical roles in B2B platforms.
The position is best suited to professionals who like owning end-to-end outcomes and are comfortable switching between structured planning and hands-on problem solving. It fits someone who enjoys collaborating across technical and client stakeholders, can reason about APIs and data flows without needing to be the primary builder, and is motivated by measuring impact after go-live rather than treating launch as the finish line.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Technical Program Manager, Romania
Description
Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
Role Overview
As a Technical Program Manager, you’ll be at the heart of bringing Wonderful to life for enterprise customers. You’ll turn ambitious AI visions into operational reality - leading complex implementations, managing cross-functional alignment, and ensuring every launch delivers measurable impact.
- Own and lead the delivery of Wonderful to enterprise customers
- Scope and define requirements, success metrics and integration plans for complex POCs and onboardings
- Lead platform implementation, integrations, and agent refinement to drive successful production launches
- Coordinate across Product, Engineering, and Client teams to align on deliverables, timelines & SLAs\
- Monitor and analyze AI agents performance in production
- Identify and develop new AI use-cases with customers to expand impact and adoption rates.
Requirements
- 2-5 years of experience as a Technical Program Manager; or ~4 years experience in a top-tier consulting firm, investment bank, or fast-growing startup
- Fluent in English, written & spoken and in ([target language]
- Strong project-management and communication skills
- Comfortable working with APIs, data flows, and change-management processes
- Proactive, hands-on attitude and a passion for AI
- B.Sc. in Computer Science (or a related technical field)
- Engineering background - a big plus.
- Experience in a startup in a Hyper-growth stage - a big Plus
