Why This Job is Featured on The SaaS Jobs
Modern SaaS platforms increasingly win on reliability as much as on features, and this Senior Product Manager role sits directly in that intersection. Focusing on incident analysis within an incident management product line signals a mature B2B SaaS context where operational data, workflow tooling, and user experience converge. The remit is less about net-new greenfield product and more about turning telemetry and post-incident signals into product capabilities that help technical teams learn and improve.
From a SaaS career standpoint, this kind of seat builds durable product judgment around measurable outcomes: defining success metrics, iterating based on adoption and performance, and balancing customer discovery with delivery. It also develops fluency in cross-functional execution typical of scaled SaaS—partnering with engineering and design while staying close to go-to-market and customer-facing feedback loops. Experience translating operational complexity into usable product surfaces tends to transfer well across observability, DevOps tooling, and analytics-led SaaS categories.
This role is best suited to product leaders who enjoy working with data-rich domains and technical users, and who prefer roadmap ownership anchored in real-world workflows. It will fit someone comfortable navigating ambiguity across analytics, UX, and platform constraints, with an interest in how SaaS products drive continuous improvement for customers’ operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking a Senior Product Manager, Incident Analysis to join our talented, customer-focused Incident Management team! As Senior Product Manager, you will report to the Director of Product for Incident Management, and partner closely with design, engineering, and go-to-market teams. You will define and deliver data-driven, user-centric experiences that transform incident data into opportunities for continuous improvement and operational excellence. This is an exciting opportunity to own and shape the roadmap for products trusted by some of the world’s top DevOps, SRE, and digital operations teams. The ideal candidate thrives at the intersection of analytics, DevOps, and user experience—and is passionate about driving better business outcomes from operational data.
Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.
KEY RESPONSIBILITIES
- Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business.
- Drive end-to-end product lifecycle, from needs discovery through launch and iteration, with a focus on data-driven insights.
- Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning.
- Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities.
- Track and analyze product performance, iterating on features to maximize user value and business impact.
BASIC QUALIFICATIONS
- 5+ years’ experience in product management for B2B SaaS, DevOps, or data-analytics platforms—or equivalent degree or experience.
- Demonstrated fluency with data analysis or analytics products (telemetry, observability, post-incident review).
- Proven success shipping features focused on workflow automation or operational improvement.
- Experience collaborating with cross-functional teams (engineering, design, sales, customer success).
- Must be currently authorized to work in the United States on a full-time basis.
PREFERRED QUALIFICATIONS
- Familiarity with the incident management lifecycle or operational reliability in cloud-native environments.
- Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context.
- Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk).
- Demonstrated passion for user experience and continuous product improvement.
- Results-oriented, intellectually curious, and collaborative.
The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
