Business Analyst (Customer & Partner)
Application Deadline: 31 December 2025
Department: Sales
Employment Type: Full Time
Location: Georgia
Reporting To: Matthew Haag
Description
As a business analyst, you will be responsible for Customer and Partner team analytics. You will partner with team leads and operations teams, to understand needs, define KPIs, build dashboards, annual planning cycles, quota setting and conduct in-depth analysis. You will use problem-solving skills for the day-to-day creation and maintenance of KPIs and insights, and expert research capabilities and strategic vision for identifying issues and conducting in-depth analysis. You are expected to help drive data-based decisions within the departments, building on your business understanding. The position is situated under the Business Operations Analytics team, in order to provide full go-to-market context and company metrics ownership.
What you'll do:
Act as the point of contact for all Customer and Partner analytics needs.Own and manage metrics, monitoring, forecasting, and reporting.
- Drive the analytics discussion internally with departments leadership and operations.
- Respond to and deliver ad hoc reporting requests.
- Responsible for collaborating with leaders to gather all necessary data for quarterly business reviews, business plans, and other strategic data initiatives.
- Present and explain changes in key performance indicators to key stakeholders, and provide actionable recommendations.
Conduct deep dives into drivers of performance (renewal rates, churn, partner performance across sales cycle, etc.).Create, support, and maintain data models, reports, and dashboards (BI solution), by working closely with Operations and Data Engineers.Collaborate with cross-functional teams including Business Applications, Operations, Sales, etc.
What we expect:
- 3+ Years of data analytics
- 3+ Years of working within Revenue Ops or Business Ops (advantage CS Ops/Partner)
- Excellent knowledge of Enterprise Software business metrics and KPIs (e.g. ARR, Deal Registration, Partner Program Performance, NRR/GRR, Conversion rates, Renewal Rates, Win/Loss, Churn, etc.)
- Good knowledge of Excel & SQL
- Experience with SFDC, Gainsight and other business applications
- Experience in BI solutions (advantage - DOMO)
- Experience in Snowflake - advantage
- Experience with DBT - advantage
- Experience in the Cyber Security domain - advantage
Job Benefits
Salary range guidance for this position is: $110,000 - $125,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more
information on benefits at Armis.
