Why This Job is Featured on The SaaS Jobs
Messaging is a core SaaS surface area where reliability, latency, and scale directly shape retention and expansion, and this Senior Backend Engineer seat sits at that intersection. The remit to build a “new experience” and set a long-term technical vision signals platform work rather than incremental feature delivery, with the added complexity typical of communication products that must perform consistently under variable load.
For a SaaS career, the standout value is repeated exposure to the mechanics that make subscription products durable: evolving architectures without breaking existing workflows, designing services that are observable and testable, and making performance trade-offs that show up in real usage. The stack—Python on cloud infrastructure with microservices/serverless patterns—maps cleanly to modern SaaS backend practice, while design docs, estimation, and phased delivery reflect the operating cadence of product-led engineering teams.
This role tends to fit engineers who prefer owning ambiguous problem spaces and translating them into crisp technical plans that others can execute against. It also suits practitioners who enjoy balancing deep hands-on coding with review, mentoring, and cross-functional alignment, and who are motivated by building systems that become foundational inside a SaaS product rather than one-off projects.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
Dialpad is seeking a talented and experienced Sr. Backend Engineer to join the growing team on a mission to build a new experience, reporting to the Sr. Engineering Manager, Messaging. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable backend using modern technologies, willing to make an impact while contributing to a cross-functional team.
This is a high-impact role that directly represents significant contributions to Dialpad’s revenues and is of particular strategic importance.
What you’ll do
- Create a long-term technical vision for this new backend while defining steps to deliver value in shorter-term phases.
- Write clear and complete architectural design documents that are easily understood by other team members.
- Provide estimates on technical resources and requirements necessary to plan and begin development.
- Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.
- Review technical designs to ensure features/products are well-integrated and fully meet business needs.
- Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
- Perform unit and end-to-end testing.
- Constantly optimize the architecture for maximum speed and scalability.
- Ensure that features are shipped on time and with the highest quality.
- Troubleshoot and debug issues with existing features as needed.
- Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
- Ensure that features are shipped on time and with the highest quality.
- Mentor engineers and help them grow their skills, expertise, and technical responsibilities.
- Continue contributing to fun projects meant to delight users!
Skills you’ll bring
- 8+ years of experience in backend software engineering.
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
- Solid Python experience is required.
- Strong experience working with Microservices and Serverless Architectures.
- Experience working with Containerization and Orchestration in the Cloud [Google Cloud Platform is a plus].
- Strong knowledge of unit test and integration test frameworks.
- Good understanding of web technologies such as HTML, CSS, JavaScript, RESTful APIs, and web application frameworks.
- Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience with highly agile and iterative development processes.
- Experience with GraphQL is a plus.
- Experience mentoring engineers and helping them grow their skills.
- Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron.
