Why This Job is Featured on The SaaS Jobs
This SDE II role sits at the intersection of modern SaaS automation and enterprise-grade AI, focused on building “agentic” workflows that operate reliably across customer experience use cases. Netomi’s emphasis on a no-code platform plus API-driven integrations signals a SaaS product approach where engineering impact is measured not just by code shipped, but by how well workflows scale, recover from failures, and deliver consistent outcomes for large, complex environments.
For a SaaS career, the work maps closely to themes that are becoming durable across the ecosystem: LLM behavior management, workflow orchestration, and integration engineering that connects products to the broader SaaS stack. The listing highlights production concerns—testing, retries, idempotency, cost and performance tuning—which are core competencies for building resilient SaaS capabilities that can be reused across industries and platforms.
This role is best suited to an engineer who enjoys combining strong fundamentals with applied AI tooling, and who likes solving “last mile” reliability problems in automated systems. It fits someone comfortable collaborating across Product, QA, and Delivery, and interested in translating ambiguous agent behavior into predictable, testable workflows.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We are looking for an SDE II – Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
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Key Responsibilities- Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
- Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
- Integrate external and internal APIs, including authentication, data mapping, and error handling.
- Implement unit tests, debug issues, and ensure reliability of agent workflows.
- Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
- Optimize agents for performance, cost, and fault tolerance.
- Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
Required Skills & Qualifications- 3–6 years of experience as a Software Development Engineer or similar role.
- Strong understanding of prompt engineering and LLM behavior.
- Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
- Solid experience in unit testing, debugging, and troubleshooting.
- Knowledge of resilient system design patterns and non-happy path handling.
Nice to Have- Experience with no-code/low-code automation platforms.
- Exposure to agentic AI, conversational AI, or workflow orchestration systems.
- Familiarity with observability and monitoring in production systems.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
