Why This Job is Featured on The SaaS Jobs
Customer Support remains one of the clearest windows into how a SaaS product performs in real-world use, and this role sits directly on that frontline. With responsibility across phone, email, and chat, the position reflects the multi-channel support model common in subscription software, where responsiveness and consistency influence retention. The emphasis on accurate CRM updates also signals a workflow where customer history and context matter across repeated interactions.
For a SaaS career, this type of support role builds durable, portable skills: translating product issues into structured case notes, identifying patterns in recurring requests, and routing feedback to internal teams in a way that can inform product and process decisions. Regular use of CRM tools and disciplined documentation are foundational capabilities that transfer into customer success, operations, and support leadership pathways across SaaS companies.
This role is best suited to professionals who prefer structured problem-solving and clear communication, particularly in Russian and Kazakh, while handling high volumes of inquiries. It will fit someone comfortable switching between real-time conversation and detailed record-keeping, and who values precision when processing complaints, returns, or exchanges within defined procedures.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both Russian and Kazakh languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Conditions and Benefits
- Initial training
- 22700 THB monthly gross salary
- Shift work 2/2 (daily and overnight 12-hour shifts)
