Why This Job is Featured on The SaaS Jobs
Customer Support Specialist roles like this sit at the operational core of many SaaS businesses, where product value is delivered through reliable, repeatable customer interactions. The emphasis on handling chats, calls, and email concurrently, plus structured documentation, signals a support environment built around measurable service workflows rather than ad hoc troubleshooting. Familiarity with e-hailing, travel, and courier platforms also points to software products where customer issues can span payments, logistics, and account access.
From a SaaS career perspective, this kind of work builds durable competencies: navigating CRM-based case management (Salesforce/Zendesk/Zoho), writing clearly at speed, and capturing high-quality interaction data that downstream teams depend on. Consistent record-keeping and follow-up discipline translate well into roles in customer success, support operations, or QA, where trend analysis and process improvement often start with frontline tickets.
This role tends to fit professionals who enjoy high-volume communication, can maintain accuracy while context-switching, and prefer structured tools and playbooks. It also suits early-career candidates aiming to establish SaaS fundamentals, as well as experienced support specialists who want to apply strong typing, language fluency, and platform literacy in a multi-channel setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Responsibilities
- Handle multiple conversations (chats/calls/emails) simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
- Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Collaborate with team members and other departments to ensure consistent and high quality customer service.
- To exceed customers expectations in terms of customer service and accurate information.
Qualifications
- Digital literacy
- Data entry and writing skills
- Knowledge of Google products (Google Sheets, Google Docs)
- Understanding of E-Hailing products, services, travel and courier platforms
- Strong verbal and written communication skills
- Native-level proficiency in the local supported language
- Typing speed: minimum 100 WPM
- Experience with Customer Service CRMs (Salesforce / Zendesk / Zoho)
Conditions & Benefits
- Remote work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company.
We will review your resume within 14 calendar days from the date of receipt. If your experience aligns with the requirements, we will reach out to you.
