Why This Job is Featured on The SaaS Jobs
PagerDuty operates in the incident response and reliability SaaS category, where customer-facing product work is tightly coupled to operational realities. This role sits in core feature engineering, spanning backend services and UI, and directly touches workflows used by enterprise customers. The emphasis on shipping end-to-end features and then running them in production reflects a SaaS model where product quality is inseparable from uptime, performance, and trust.
From a SaaS career perspective, the position builds durable strengths: designing APIs and web experiences, working with event-driven components (e.g., Kafka), and deploying on cloud infrastructure (AWS). Regular collaboration with Product and UX mirrors how SaaS products are iterated through fast feedback loops, while on-call ownership develops practical judgment around reliability, observability, and incremental delivery—skills that transfer across most subscription software businesses.
This is best suited to an early-career engineer who wants broad product surface area rather than a narrow subsystem, and who is comfortable learning a stack as needed. It also fits someone who values disciplined engineering habits—testing, code review, and automated delivery—and who wants to understand how real customers experience features once they are live.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Join PagerDuty’s core feature engineering team and ship customer‑facing features that transform how responders orchestrate and resolve incidents at scale. You’ll build and own features end‑to‑end across services and UI (e.g., Java/Go/TypeScript/React, Kafka, MySQL, AWS), collaborate closely with Product and UX, and operate what you ship in production.
Working from our San Francisco office 2 days per week, you’ll be part of a supportive, international team where your work directly improves experiences used by leading enterprise customers—delivering visible impact week over week.
Key Responsibilities
We don’t hire based on experience with a handful of tools - experience with our stack is just a bonus. Instead, we want smart, capable people who can learn our tools quickly (and suggest new ones!) as needed. Some of the technologies that have been introduced by our great engineers include: Java, Kafka, MySQL, React.js, AWS.
- You will work with a wide range of systems, processes, and technologies to build features and solve customer problems.
- You will build and ship new customer-facing features, working directly with a product manager, customer support team, and a team of engineers.
- You will collaborate with other teams (such as product, UX, and other engineering teams) to deliver the highest quality experience on all platforms.
- You will provide code reviews for your fellow team members.
- You, along with your team members, will own and maintain the production systems that you build over the long term, be on-call for production issues, and steer the future direction of the components.
- Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.
Basic Qualifications
- You have 1+ years of development experience working on customer-facing and web-based systems.
- Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby)
- You have experience working in an agile environment with iterative development and fast feedback.
- You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.
- Solid understanding of web or service development basics (APIs, HTTP, JSON, REST)
- Familiarity with version control and collaborative workflows (Git, pull requests, code reviews)
- Clear, concise communication and a collaborative, growth-oriented attitude
- Test-first mindset: can write unit/integration tests and reason about correctness
Preferred Qualifications
- Bachelor’s degree in Computer Science or related field, or equivalent practical experience
- Experience with modern AI assisted coding environments such as Cursor, Claude, Windsurf, etc.
- Public cloud engineering on AWS
Pay Transparency
The base salary range for this position is 98,000 - 165,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
