Why This Job is Featured on The SaaS Jobs
Enterprise Customer Success roles remain central in SaaS because retention and expansion often hinge on whether complex customers can translate product capability into measurable outcomes. This Senior Customer Success Manager remit sits squarely in that reality: supporting enterprise accounts across LATAM for a product analytics platform, where adoption typically involves multiple stakeholders and ongoing value articulation rather than a one-time implementation.
For a SaaS career, the role offers durable exposure to the mechanics of post-sale growth. It emphasises executive-level partnership, portfolio health management, and value-based business reviews—work that builds fluency in renewal strategy, expansion motions, and the operational discipline behind customer outcomes. The emphasis on analytics tools also strengthens a transferable skill set: using data to guide customer strategy and influence decision-making across product, marketing, and revenue teams.
This position tends to fit professionals who enjoy structured account ownership and are comfortable switching between strategic planning and hands-on orchestration of the customer journey. It will particularly suit someone who wants to deepen enterprise SaaS experience in a regionally focused portfolio, and who is motivated by cross-functional collaboration with sales and services to drive long-term account success.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Role & Team
The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Senior Customer Success Manager, Enterprise for LATAM, you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise accounts in Latin America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy.
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
As a Senior Customer Success Manager, you will:
- Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
- Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
- Plan and deliver value-based business reviews with customer executives
- Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
- Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
- Project-manage the customer journey using internal and external resources as needed
- Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
- Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights
You'll be a great addition to the team if you have:
- 5+ years prior experience in a Customer Success / Product Management / Marketing Agency role
- 2+ years working with large enterprise SaaS customers
- Hands‑on experience with product analytics (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions is a plus
- Experience using analytics platforms to drive decision making
- Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
- A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes
- Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)
- TRAVEL: Up to 20% is possible
Who We Are
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.
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