At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
The Partnerships Data & Success Manager is responsible for ensuring that data sourced through partnerships is successfully ingested, enabled, and delivering measurable value across the organisation. While Business Units (BUs) retain ownership of data ingestion, the Partnerships team is often the first to identify issues where new datasets are not being properly integrated. This role exists to close that gap, protect return on investment from partnership sourcing efforts, and accelerate time to value.
In addition, the role provides ongoing support to both new and existing partners through platform demonstrations, data queries, and structured feedback sessions. By offering direct online support, the Partnerships Manager ensures partners feel engaged, supported, and valued, helping to build long-term, trusted relationships and increase partner retention over time
Key Responsibilities
- Manage and develop existing regional partnerships, maintaining regular check-ins to ensure timely, reliable data delivery and strong partner engagement, with support from the Partnerships Data & Success Manager where required.
- Source and onboard new data partners across all commodities in the Middle East, leveraging regional expertise and established networks to expand data coverage and depth.
- Represent the company at local and regional industry events, staying informed on market developments, strengthening relationships, and identifying new data and partnership opportunities.
- Share regional market insights and challenges with the wider Partnerships team, proposing creative and practical solutions to address data gaps, regulatory constraints, or operational issues.
- Collaborate closely with local Sales teams to track commercial opportunities, understand the competitive landscape, and align partnership efforts with customer needs.
- Action and support Data Operations critical requests, ensuring timely follow-up and coordination to maintain data quality and continuity.
- Deliver platform demonstrations and updates for existing and prospective partners, showcasing new services and reinforcing the value of collaboration.
- Proactively resolve partner queries and issues, gathering feedback and sharing insights internally to improve data delivery, partner experience, and product development.
Required Experience & Background
- Experience in commodity markets, commodity data operations, or commodity data product environments.
- Strong technical understanding of data ingestion workflows, databases, and data delivery mechanisms.
- Experience working with APIs, file-based data delivery, web-based platforms, or Excel-based integrations.
- Proven ability to identify, diagnose, and coordinate resolution of technical data issues.
- Experience working cross-functionally with product, engineering, and operations teams.
- Strong communication skills, with the ability to translate technical concepts for non-technical stakeholders.
- High attention to detail and strong ownership mindset, with a focus on outcomes and ROI
Required Skills & Competencies
- Strong understanding of shipping, cargo movements, and commodity supply chains, and how data enables trading, analytics, and decision-making.
- Working knowledge of databases and data models used in shipping, cargo tracking, and commodity market intelligence.
- Solid grasp of data ingestion pipelines and delivery workflows, including APIs, file-based feeds, web platforms, and Excel add-ins.
- Ability to diagnose and resolve data ingestion, quality, latency, and coverage issues in close collaboration with Data Operations teams.
- Proven ability to prioritise ingestion and enablement work based on customer impact and commercial value.
- Experience acting as a technical bridge between external data providers and internal Data Ops and Engineering teams.
- Strong sense of ownership and accountability for outcomes, with a proactive, solution-oriented mindset.
- Effective cross-functional collaborator, able to influence without direct authority and escalate issues early when needed.
- Clear communicator who can translate technical challenges into meaningful business impact.
- Partner- and customer-focused, building trust to enable access to higher-value data and deeper collaboration.
Required Qualifications
- Bachelor’s degree in Engineering, Computer Science, Data Science, Economics, Supply Chain, or a related discipline.
- 3–5 years’ experience in the commodities, shipping, logistics, or market intelligence industry.
- Experience working with commodity, shipping, trade, or cargo-tracking data in a commercial or operational environment.
- Exposure to data partnerships, data operations, or data product teams preferred.
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
We make things happen
We act decisively and with purpose, going the extra mile.
We build together
We foster relationships and develop creative solutions to address market challenges.
We are here to help
We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
