Why This Job is Featured on The SaaS Jobs
This Senior Technical Program Manager role stands out in SaaS because it sits at the intersection of product delivery and enterprise implementation—an area where outcomes are judged not only by shipping software, but by whether customers can adopt it reliably. With Netomi positioned as an agentic AI platform for customer experience, the work naturally spans integrations, release coordination, and customer-facing execution, which are common pressure points for SaaS companies selling into complex environments.
From a career perspective, the remit builds durable SaaS operating skills: translating between technical and go-to-market teams, running governance (RAID, dashboards, status reporting), and managing dependencies across multiple workstreams. Experience coordinating API- and integration-heavy programs is particularly transferable across modern SaaS, where ecosystems, partners, and implementation timelines often determine retention and expansion as much as core product features.
The role is best suited to a program manager who prefers structured execution and clear communication over solitary delivery, and who enjoys creating order across multiple teams and shifting priorities. It also fits professionals who want their scope to include both internal Agile cadence and external customer milestones, bridging product roadmaps with real-world rollout constraints.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a highly organized and proactive SeniorTechnical Program Manager to drive cross-functional execution across Product, Engineering, Integrations, CSM, and Implementation teams. You will play a key role in aligning multiple workstreams, leading huddles, ensuring smooth customer implementations, and keeping teams aligned on priorities and timelines.
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Responsibilities- Own end-to-end delivery of programs spanning Product, Engineering, Integrations, CSM, and Implementation teams.
- Lead and run daily/weekly huddles, ensuring alignment across pods.
- Build and maintain program plans, sprint schedules, dependency maps, and milestone trackers.
- Monitor progress, flag bottlenecks, escalate blockers, and ensure on-time execution.
- Drive operational excellence through structured documentation, reporting, and communication.
- Serve as the central coordination point between Product, Engineering, Integrations, CSM, and Implementation Consultants.
- Translate requirements between customer-facing teams and technical teams.
- Facilitate clear communication on scope, timelines, ownership, and deliverables.
- Align project priorities and manage updates related to roadmap, scope changes, or timeline shifts.
- Maintain dashboards, RAID logs, and weekly status reports.
- Provide clear, concise updates to leadership and key stakeholders.
- Ensure adherence to sprint ceremonies, release processes, and governance standards.
- Drive retrospective outcomes and continuous improvement initiatives.
- Oversee delivery of integration workflows (Workato, Boomi, APIs) and customer-specific technical implementations.
- Ensure smooth execution of QA, UAT, and go-live processes across functions.
- Partner with CSMs and Implementation Consultants to ensure customer timelines and expectations are met.
- Manage resource allocation, workload balancing, and sprint capacity planning.
- Work with functional leaders to identify resourcing gaps and hiring needs.
- Ensure optimal utilization of teams across projects.
Requirements- 5+ years of experience in Program Management or Technical Project Management in a SaaS, integrations, or product-led environment.
- Strong understanding of Agile methodologies, sprint planning, and frameworks like Scrum of Scrums.
- Experience working with cross-functional teams in high-growth environments.
- Hands-on experience with tools such as JIRA, Asana, ClickUp, Confluence, or similar.
- Excellent communication and stakeholder management skills.
- Ability to thrive in fast-paced, dynamic environments with shifting priorities.
- Experience managing API- or integration-heavy projects is a strong plus.
- Certifications (PMP, CSM, SAFe, Agile) are a plus.
Soft Skills- Highly organized and detail-oriented.
- Strong problem-solving skills with a bias for action.
- Excellent facilitation and conflict-resolution capability.
- Ability to drive clarity in ambiguous or complex environments.
- Strong leadership presence and stakeholder influence skills.
Why Join Us?- Opportunity to own high-impact, cross-functional programs across global teams.
- Work on complex customer implementations and integration-led workflows.
- Fast-paced, collaborative, remote-first culture.
- Growth-oriented environment with strong leadership support.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
