Why This Job is Featured on The SaaS Jobs
Netomi operates in the enterprise SaaS layer where reliability and repeatable delivery are part of the product, not just internal tooling. A DevOps Engineer I role here sits close to the operational backbone of an agentic AI platform used by large brands, which typically means multi-tenant considerations, controlled change management, and strong emphasis on observability and secure access patterns.
For a SaaS career, the work maps to widely transferable platform competencies: Kubernetes administration, Helm-based release packaging, and CI/CD automation that reduces deployment friction. Exposure to service mesh concepts (traffic management, secure service-to-service communication) also aligns with how modern SaaS teams evolve from simple orchestration to more intentional runtime governance. The listing’s mention of Terraform and Amazon ECS adds infrastructure-as-code and cloud-native deployment experience that tends to carry across product companies.
This role is best suited to an early-career DevOps practitioner who prefers structured operational ownership—monitoring, incident response, and iterative pipeline improvement—while collaborating closely with developers. It will fit someone who wants hands-on depth in core tooling rather than a generalist IT remit, and who is motivated by building predictable, scalable delivery systems for a SaaS platform.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.
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Responsibilities- Kubernetes Management
- Design, deploy, and manage Kubernetes clusters.
- Configure and enforce RBAC policies and access control mechanisms.
- Optimize cluster performance and scalability.
- CI/CD Pipeline Development
- Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, ArgoCD, Spinnaker, or similar.
- Automate deployment processes to improve delivery efficiency and reduce lead times.
- Helm Templates
- Develop, maintain, and optimize Helm charts for Kubernetes applications.
- Ensure proper versioning and deployment strategies through Helm.
- Service Mesh Implementation
- Integrate and manage service meshes such as Istio or Linkerd for service discovery, load balancing, and secure communication.
- Implement observability and traffic management within the service mesh.
- Scripting and Automation
- Write and maintain automation scripts using Python, Ruby, or Golang.
- Leverage scripts for infrastructure provisioning, monitoring, and debugging.
- (Bonus) Chaos & Resilience Engineering
- Implement chaos engineering principles to test and improve system reliability.
- Simulate failures and measure system resilience to ensure production readiness.
Requirements- Experience: At least 2 years in DevOps or a related field.
- Tools and Technologies:
- Kubernetes (RBAC, cluster administration, Helm).
- CI/CD tools such as Jenkins, ArgoCD, or Spinnaker.
- Service mesh solutions like Istio, Linkerd, or similar.
- Hands-on experience with Amazon ECS and Terraform is a mandatory requirement for this role.
- Skills:
- Proficiency in scripting languages (Python, Ruby, Golang).
- Familiarity with cloud platforms (AWS, GCP, Azure).
- Strong understanding of system design, networking, and infrastructure management.
- Bonus Skills: Knowledge and experience in chaos engineering tools like Chaos Monkey, LitmusChaos, or Gremlin.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
