Why This Job is Featured on The SaaS Jobs
Internal IT roles inside SaaS companies increasingly sit at the intersection of productivity, security, and governance. This listing stands out because it places internal IT as an operating system for the business: identity, endpoints, office infrastructure, and the day-to-day reliability of the tool stack. With a product-led company that launched in 2023 and is scaling headcount, internal IT becomes a core enabler of execution rather than a back-office function.
For a SaaS career, this kind of remit builds durable platform thinking. Ownership of Okta-based access models, device compliance, and SaaS application administration translates directly to how modern SaaS organizations manage risk while keeping teams shipping. The emphasis on documentation, repeatable processes, metrics, and automation aligns with how high-performing SaaS operators reduce toil and make controls auditable as the company grows and faces more customer security scrutiny.
The role fits someone who prefers broad, end-to-end accountability and cross-functional partnering, especially with Security, Engineering, and business teams. It is well suited to an IT leader who enjoys designing systems people actually use, balancing user experience with least-privilege discipline, and building foundations that can later support a larger IT and support function.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Join Us?
Ivo is building tools to help every company in the world make sense of their contracts. Our product is getting popular and the team is growing fast. Now we need your help to scale.
Join us at an exciting time as we expand our IT function. This role is the primary owner of how people at Ivo access tools, use their devices and stay productive and secure. As a US based startup, we offer meaningful ownership, direct impact and fast growth. You will get to make the decisions that will impact every employee at Ivo.
What Will You Do?
We're looking for an IT Manager to own our internal IT environment. You'll be responsible for all internal IT processes and tools. You'll work closely with Security, Engineering, Sales, and the wider business to keep our tools fast, secure, and easy to use.
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You will own these key areas:- Own identity and access management
- Design and administer Okta as our primary identity provider and single sign on platform
- Define and maintain group based access and application assignments that align with roles and least privilege
- Run reliable joiner, mover and leaver processes so access is correct on day one and removed quickly when people leave
- Perform regular access reviews and remediate issues in partnership with managers and Security
Own endpoint and workplace technology- Manage our Mac fleet through Kandji including enrollment, configuration profiles and application deployment
- Define secure baseline configurations for laptops and keep devices patched and compliant
- Own the lifecycle of laptops and other equipment from purchase and provisioning through return and secure disposal
- Design and continuously improve the onboarding experience so new hires receive devices, access and instructions on time
Own IT processes and workplace infrastructure- Design and maintain meeting room setups including video conferencing equipment, displays and connectivity
- Manage office network infrastructure including WiFi access points, guest networks etc
- Create and document IT processes for common workplace needs such as printer setup, network troubleshooting and meeting room booking
- Own the physical IT infrastructure at our offices
- Coordinate with facilities and office managers to ensure IT needs are met during office moves, expansions or renovations
- Maintain inventory of IT equipment including spare devices, cables, adapters and meeting room supplies
Own our core SaaS tools- Standardize how teams use core tools and document best practices
- Manage vendor relationships for key SaaS applications including access, license counts, renewals and security requirements
- Work with Security and Compliance on vendor due diligence, ongoing monitoring and audit requests
- Help control SaaS sprawl by reviewing new tool requests and consolidating where it makes sense
Partner closely with the business- Align IT controls with our security and compliance program including audit requirements
- Be the primary point of contact for any technical issues that arise for the company
- Support security incidents that involve endpoints, identity or internal tools
- Provide data and evidence for audits and customer security assessments when IT controls are in scope
- Track and report IT metrics to leadership
Additional impact- Create clear documentation and playbooks so IT operations are transparent and resilient
- Identify opportunities to automate IT workflows
- Contribute to planning and hiring future IT and support roles as the company scales
Ivo might be a good fit for you if you are:- Proactive. You don't just wait for problems to occur. You anticipate what could go wrong and look for ways to make things better and more user-friendly.
- Great at supporting teammates with clear, friendly and fast IT help
- Someone who would describe yourself as relentlessly resourceful
- Pragmatic and automation-first, designing workflows people actually follow and are easy to use
- Comfortable collaborating across Security, Engineering, People, Finance and Legal to get things done
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FAQ
How far along are we?
We launched mid-2023. Since then, we’ve had an incredible response from the market and are growing rapidly. Our clients include companies like Canva, Quora, Zapier, Eventbrite, WordPress and many Fortune 500s. We’re happy to share more details with candidates who go through our interview process.
Can I work remotely?
We require candidates to work with us in-person 5 days a week in our San Francisco office.
