Why This Job is Featured on The SaaS Jobs
Implementation and deployment roles sit at a critical junction in SaaS: they translate a subscription sale into real product adoption, renewals, and expansion. This Project Manager position is featured because it is anchored in a defined deployment methodology and spans multiple customer segments, pointing to a mature SaaS operating model where repeatable delivery is treated as a core capability rather than ad hoc support.
From a SaaS career perspective, the work builds durable skills in onboarding complex cloud products, coordinating integrations, and managing customer health signals across tooling. It also strengthens the craft of running parallel engagements with clear project hygiene—an increasingly valuable competency as SaaS companies standardise delivery, instrument outcomes, and connect implementation performance to retention metrics.
This role tends to suit professionals who enjoy structured execution and stakeholder management, including facilitating admin training and navigating escalations without losing delivery momentum. It is a strong match for someone who wants to deepen expertise in professional services within SaaS—working closely with Solution Architects and cross-functional partners—while staying close to the technical and operational realities that shape customer success.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting them up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.
This position reports to our Sr. Manager, Professional Services, and will be near one of our Dialpad hub locations.
What you’ll do
- You’ll master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment.
- You’ll lead deployment projects with customers in all segments, implementing all Dialpad products and features, all focused on Dialpad Ai.
- You’ll use various cloud platforms and tools to manage, track, and monitor your projects and customer health.
- You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues.
- You’ll set clients up for success on their new communications platform.
- You’ll partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery.
Skills you’ll bring
- Bachelor's degree or equivalent practical experience working with SaaS products.
- PMP/PMI certification would be a plus.
- 5 - 7 years of previous Project Management experience, preferably in the VoIP, CCaaS, or Telephony industry.
- Prior experience working with Smartsheets or a similar project-tracking platform.
- Thorough and detailed project hygiene to track all hours and project tasks.
- Ability to lead project meetings, hold customers accountable, and have your finger on the pulse of multiple simultaneous customer projects.
- Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms.
- Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product, and other teams when needed.
- Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds.
- Exceptional escalation management and change management skill set.
