What's the opportunity?
We are looking for an Events Operations Manager to be the operational engine behind Intercom’s Brand Events and activations.
This role is for someone who brings order, clarity, and momentum to complex work. You will make sure vendors are set up correctly, procurement and finance processes run smoothly, and nothing slows a project down because of avoidable operational friction.
You will work closely with the Brand Events team, Finance, Procurement, IT, and our external partners. Your work will create the conditions for producers and project leads to focus on delivering high quality, on brand events.
When this role is working well, vendor onboarding and payments are predictable, operational risks are surfaced early, and event teams can execute at pace without distraction.
What will I be doing?
What skills do I need?
- 4+ years experience working in live events or production operations, with a strong understanding of fast paced, deadline driven environments.
- Strong operational and organisational skills, with consistent attention to detail and follow through.
- Experience translating plans into clean execution, working with procurement, finance and vendor management processes.
- Clear and confident communication with external vendors and internal partners, especially when timelines are tight.
- A proactive mindset, spotting risks early and acting before they impact delivery.
- Comfort working across multiple systems and tools, with the ability to learn new processes quickly.
- Comfort using AI tools to streamline operational workflows, improve documentation and reduce manual overhead.
- Ability to stay calm, reliable, and solutions focused under pressure.
- Deep respect for brand consistency and high quality execution.
Bonus skills & attributes
- Experience supporting large scale live events, conferences, or multi day brand activations
- Background in agency, production company, or fast growing in house brand teams
- Familiarity with procurement, finance, and contract tools such as Zip, Ironclad, Workday, Navan, or Expensify.
- Multilingual (Spanish, French, Portuguese)
- Experience working with event software platforms (e.g. ticketing, streaming, engagement tools)
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
