Why This Job is Featured on The SaaS Jobs
Quality engineering roles matter disproportionately in SaaS because product value is delivered continuously, across browsers, devices, and integrations, rather than via infrequent releases. This Software Engineer – Test position sits in that reality: it emphasises planning-time test estimation, stakeholder-facing requirements analysis, and coverage across UI and APIs—signals of a mature, enterprise SaaS product where reliability and regression control are central to customer experience.
From a SaaS career perspective, the mix of automation framework work, CI/CD contribution, and non-functional testing (performance, security, translation) builds a portfolio that transfers across subscription businesses. Experience reducing flaky tests, adding test hooks, and preventing defect leakage maps directly to the operational discipline SaaS teams need to ship frequently without eroding trust, and it develops fluency in how engineering, product, and QA collaborate around incremental delivery.
The role is best suited to someone who enjoys combining hands-on scripting with systems-level thinking about quality. It will fit professionals who like partnering closely with developers and product stakeholders, and who prefer roles where success is measured through coverage, stability, and repeatable pipelines rather than one-off test cycles.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
- Participate in Planning meetings and provide Testing estimations for Manual and Automation
- Work closely with Product Stakeholders, Analyze requirements, design and review detailed test plan and Test cases and execute them
- Understands the flow of code and how it interacts with different components and provide better Test coverage
- Develop and execute automation scripts for newly developed features
- Modify existing framework to augment feature testing needs
- Continuously monitor automation test results and ensure no random test failures in automation
- Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage
- Identify quality assurance process gaps and suggest actions for improvement
- Ensures Zero defect leakages
- Contribute Non-functional Testing aspects - Performance, Security, and Translation
- Work closely with the Development team and ensures code is delivered with high code coverage
- Add Test hooks to improve Test and Automation Coverage
- Contribute to continuous Integration and Continuous Deployment
Qualifications
- 2-3 yrs of experience in automation and functional testing
- Passionate about QA and breaking software systems
- Knowledge of Software Testing concepts and methodology
- Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming and Database)
- Good programming skills (Java / Ruby / Python / Node. js / JavaScript)
- Object-Oriented Programming concepts
- Knowledge of Test Automation approaches and frameworks
- Hands-on experience in selenium UI and API Automation
- Understanding of Performance and Security Testing
- Knowledge of any performance Testing Tools (Jmeter / Loadrunner / Gatling )
- Understanding of Continuous Integration and Continuous Deployment
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
