Why This Job is Featured on The SaaS Jobs
Modern SaaS commerce platforms increasingly win on relevance and conversion, and this Senior Solution Engineer role sits at the intersection of those outcomes and the underlying AI-powered product capabilities. The remit—discovery, tailored demos, and proof-of-concept leadership—reflects how enterprise SaaS buying decisions are made when products must integrate with existing commerce stacks and satisfy security and technical scrutiny.
For a SaaS career, the role builds durable presales leverage: translating product architecture into business impact, shaping evaluation criteria, and stress-testing fit in real customer environments. Running competitive demos and owning RFI/RFP responses also develops a repeatable toolkit for navigating multi-stakeholder procurement cycles—experience that transfers across vertical SaaS, platform companies, and infrastructure-adjacent products where solution clarity and technical credibility drive pipeline conversion.
This position is best suited to practitioners who enjoy consultative, customer-facing work and can move comfortably between technical detail and executive-level outcomes. It will fit someone who likes being accountable for the technical narrative in deals, collaborating cross-functionally, and representing customer feedback back into the product conversation. A background spanning presales, solution consulting, or professional services aligns well with the scope described.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Engineering Smarter Commerce to Convert, Scale, and Win
Have you ever wanted to help commerce teams unlock the full potential of artificial intelligence to drive relevance, conversion, and growth? As our Senior Solution Engineer - Commerce, you’ll partner closely with prospects to uncover their business and technical needs, frame the right solution, and demonstrate the unique value Coveo brings to modern digital commerce.
You’ll join a collaborative Sales team that thrives on consultative selling, technical depth, and competitive excellence. If you enjoy translating complex technology into compelling business outcomes and winning alongside driven teammates, this role will feel like home.
As one of our Senior Solution Engineers, you will:
Guide prospective customers in understanding, comparing, and evaluating Coveo’s Commerce solutions to support confident buying decisions.
Conduct deep technical and business discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation process.
Build and deliver tailored, competitive demos that highlight relevant commerce capabilities, key differentiators, and measurable business value.
Lead the technical components of Proofs of Concept, collaborating cross-functionally to deliver solutions aligned with complex ecommerce use cases.
Act as the technical owner for RFIs and RFPs, ensuring responses are accurate, compelling, and strategically position Coveo in competitive environments.
Serve as a trusted commerce advisor and Coveo evangelist by providing strategic guidance and representing Coveo at select conferences, industry events, and customer engagements.
Here is what will qualify you for the role:
8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant. Strong demo, POC and competitive benchmarking practices are part of your approach. You regularly represent the voice of the customer with product management.
You may also have moved from Professional Services. You are great at scoping a project and determining key drivers to win a deal
Commerce platform expertise (B2B or B2C) with technical and business requirements discovery experience in an ecommerce context. i.e. SAP, Salesforce, Magento, Shopify; CMS experience is a plus.
AI/ML expertise with Search and Commerce related models (e.g. query suggestions, product recommendation models, generative answering, etc.).
Able to navigate medium to large organizations and global enterprise (roles and responsibilities, departments, etc)
Programming skills with Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role.
Able to travel minimum 30% of the time.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
