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Account Manager

Connecteam • Australia • 20h ago

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Account Manager

Customer Success | Melbourne, Victoria, Australia

Account Manager – Australia Region

Role Overview

We’re looking for a highly motivated Account Manager to take ownership of our expansion efforts in the Australian market. This is a builder role — you’ll be the first AM in the region, with the opportunity to grow into a more strategic position as the region scales.

You’ll manage SMB and Mid-Market customers, focusing on expansion and growth within existing accounts. You will work closely with SDRs generating demand, and collaborate with Customer Success, Marketing, and Product to ensure a cohesive customer journey.

Your KPIs will focus on revenue expansion, product adoption, and conversion.

Key Responsibilities

Own the post-sale relationship with SMB and Mid-Market customers in Australia.
Conduct discovery and expansion meetings to identify new opportunities.
Collaborate with SDRs to manage and convert pipeline.
Partner with onboarding and support teams to ensure a smooth customer experience.
Track and meet quarterly revenue expansion goals.
Contribute feedback to Product and Marketing teams.

Ideal Candidate Profile

2+ years of experience in SaaS — preferably in AM or AE roles.
Proven track record in SMB or Mid-Market segments.
Has transitioned from Sales (AE/BDR) to Account Management, or has a hybrid background.
Strong collaborative mindset — has worked cross-functionally (Sales, CS, Marketing).
Highly independent and self-driven — thrives in a remote, low-supervision environment.
Understands the dynamics of early-stage teams or startups — comfortable building processes.
Ambitious and growth-oriented — sees this role as an opportunity to scale a new region.
Strong communication skills and ability to build trust with clients quickly.

Key Qualities

Builder personality – proactive, resourceful, entrepreneurial.
Not afraid of ambiguity — thrives in "first person on the ground" scenarios.
Understands Connecteam’s value and can pitch it clearly.
High emotional intelligence + structured sales thinking.
Willing to invest time and energy into growing a region from scratch.

Joining Connecteam Is The Smart Move:

We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.