Why This Job is Featured on The SaaS Jobs
Learning operations roles become particularly consequential in SaaS businesses because product, pricing, and process changes ripple quickly through customer-facing and back-office teams. This Learning Partner position sits alongside Finance and revenue-adjacent groups—Deal Desk, Order Management, Billing, and AR—where accuracy and shared understanding directly influence how a SaaS company bills, recognizes revenue, and supports customers at scale.
From a SaaS career perspective, the work builds a durable toolkit: translating SME inputs into repeatable enablement assets, maintaining SCORM-based content, and running LMS workflows that keep distributed teams aligned. The emphasis on reporting (Excel and Power BI) also reflects a broader shift in SaaS L&D toward measurable outcomes, where learning programs are expected to show completion, adoption, and operational impact rather than simply deliver sessions.
This role is best suited to an early-to-mid career learning professional who prefers structured execution, consistent quality standards, and close coordination with stakeholders. It will likely appeal to someone interested in the operational side of enablement—content maintenance, training logistics, and learning data—especially in environments where finance processes and systems discipline matter.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Learning Partner (IC2) is an individual contributor role responsible for executing learning operations, developing digital learning assets, and supporting learning analytics for the Finance Business Desk organization. This role operates within clearly defined goals, processes, and standards, working under the guidance of senior Learning Partners. The role focuses on high-quality execution, accuracy, and consistency, while building functional depth in learning tools, LMS operations, and stakeholder coordination.
The role supports learning for Finance Deals Desk, Order Management, Billing, Accounts Receivable, and PMO teams.
Learning Content Development
● Convert documented SME inputs into standardized learning assets such as SOP playbooks, job aids, and microlearning modules.
● Build and update SCORM-compliant digital learning content using approved tools (e.g., Articulate Rise/Storyline, Iorad, Canva, Vyond, Camtasia).
● Apply established templates, instructional guidelines, and accessibility standards to ensure consistency and quality.
● Maintain and refresh existing learning assets based on feedback and defined update cycles.
Training Operations & Coordination
● Execute end-to-end training logistics including scheduling, calendar management, materials readiness, and session coordination across time zones.
● Support classroom, hybrid, and virtual training delivery in partnership with Facilities and IT.
● Maintain training trackers, attendance records, and operational documentation with high accuracy.
LMS & Learning Data Support
● Support LMS administration activities such as course uploads, enrollments, user access, and basic troubleshooting (experience with Workday Learning, Seismic, Mindtickle, or similar platforms preferred).
● Track participation, completion rates, and learner feedback.
● Prepare standard reports and dashboards using Excel and Power BI to support learning effectiveness reviews.
Stakeholder & Program Support
● Execute clear, timely communications for training programs and learning updates.
● Support vendor coordination, invoicing, and budget tracking under the manager's guidance.
● Assist with engagement programs, ESAT initiatives, and recognition logistics in alignment with defined processes.
Role Expectations (IC2)
● Delivers high-quality, accurate work on time and follows through on commitments with minimal reminders.
● Demonstrates learning agility, actively building skills and incorporating feedback to improve performance.
● Executes work effectively within defined scope, processes, and priorities, escalating risks or blockers early.
● Shows awareness of customer impact (internal and external) and prioritizes tasks that deliver immediate value.
● Communicates clearly and collaborates respectfully with peers and cross-functional partners.
Qualifications
● 2–5 years of experience in Learning & Development, training operations, instructional design support, or a related function.
● Hands-on experience developing or maintaining digital learning content.
● Working knowledge of eLearning tools (Articulate, Canva, Iorad, Camtasia, etc.).
● Proficiency in Excel; introductory exposure to Power BI preferred.
● Strong written and verbal communication skills.
● Ability to work effectively in a fast-paced, structured environment.
Preferred / Good-to-Have
● Exposure to Finance or Revenue Operations workflows (Deal Desk, Order Management, Billing, AR).
● Experience supporting global or multi-time-zone teams.
● Familiarity with project tracking tools or structured task management.
● Foundational understanding of adult learning principles.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
