Why This Job is Featured on The SaaS Jobs
Professional Services roles sit at a key junction in SaaS: they translate a product’s technical capabilities into real-world customer outcomes. This Consultant II position is rooted in the observability and security analytics segment, where SaaS platforms must integrate cleanly into diverse cloud environments and data pipelines. Work centered on logs, metrics, traces, and SIEM content reflects a product category that is both infrastructure-adjacent and deeply tied to how modern software teams operate.
From a SaaS career standpoint, the role builds durable experience in implementation patterns that repeat across vendors: telemetry collection design, dashboarding and alerting, parsing and query development, and structured onboarding. The cross-functional touchpoints with Support, Engineering, Product, and Sales also mirror how SaaS organizations operationalize customer feedback and product adoption, giving exposure to the mechanisms that reduce time-to-value and improve retention without being a quota-carrying role.
This is best suited to professionals who enjoy customer-facing technical work and can switch between architecture conversations and hands-on configuration. It will appeal to those early-to-mid in their SaaS journey who want breadth across cloud platforms and observability tooling, and who prefer roles where success is measured through customer enablement and practical delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Professional Services Consultant II
As a Consultant II on our Professional Services team (under the Customer Success umbrella) you will be helping customers adopt and implement our next generation Log Analytics, SIEM, and Observability solutions. You will be responsible for enabling customers on Sumo Logic’s platform, guiding customers through data pipeline architectures for collecting logs, metrics, and traces; and configuring and building content including searches, dashboards, monitors, parsers, and rules.
In addition to interfacing with customers you will also collaborate with other members of the organization, including Technical Account Engineers, Support, Engineering, Product Management, and Sales.
The successful candidate will have 2+ years of relevant experience.
Responsibilities:
- Perform technical onboarding for customers, accelerating their adoption path on the Sumo Logic platform
- Deliver training and enablement on our solutions, guiding customers towards best practices, and building customer champions
- Provide data collection design and configuration guidance to customers so that all required telemetry (logs, metrics, traces) from customer’s applications, services and infrastructure are captured and processed
- Develop custom searches, dashboards, and monitors according to customer’s use cases
- Write custom parsers and SIEM rules per customer’s specification
- Become a trusted advisor to customers and be the voice of the customer within Sumo Logic
- Work closely with Product Management and Engineering teams to improve overall customer experience and our products
Requirements:
- Familiarity with log analytics, security intelligence, and observability platforms such as Sumo Logic, Splunk, Datadog, New Relic, Grafana
- Familiarity with monitoring and configuration of AWS, GCP, or Azure services
- Excellent communication and interpersonal skills
- The ability to thrive in a fast paced, high growth and rapidly changing environment
- Must be willing to do occasional travel, about 10% of the time
Desirable:
- Experience in a customer-facing role as a Consultant, Technical Trainer, or Technical Account Manager
- Hands-on experience working with log analytics, security intelligence, and observability platforms such as Sumo Logic, Splunk, Datadog, New Relic, Grafana
- Experience with parsing and querying logs relevant to security, applications, infrastructure
- Hands-on experience with monitoring and configuration of AWS, GCP, or Azure services
- Experience in configuring and deploying OpenTelemetry
- Experience with collection and querying of metrics relevant to infrastructure or services monitoring (ie Prometheus, CloudWatch)
- Experience with configuration, deployment, and monitoring of Kubernetes
- An understanding of APM solutions
- Experience with Python scripting and REST APIs
- Experience in software development and modern application stacks
- BS/B.Tech/M.Tech in Computer Science or Engineering
About Us
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
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