Why This Job is Featured on The SaaS Jobs
Design roles in SaaS often split between consumer-facing flows and the operational tools that keep businesses running. This position sits firmly in the latter: shaping a “Mission Control” dashboard for restaurant brands, where analytics, configuration, and decision support converge. That makes it a useful lens on modern vertical SaaS—software that has to translate complex domain realities into repeatable, productized workflows.
From a career standpoint, the work builds durable SaaS design muscles: turning dense data into understandable narratives, designing admin-style experiences that drive retention, and partnering tightly with product and engineering to iterate based on research and metrics. Experience with dashboards, design systems, and accessibility at scale tends to transfer well across B2B platforms where trust, clarity, and consistency matter as much as visual polish.
This role will suit a designer who prefers ambiguity early, then enjoys bringing structure through prototyping and testing. It also fits someone who wants to influence product direction while staying close to execution, and who is motivated by designing tools used repeatedly by professional operators rather than one-off consumer moments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
As a Senior Product Designer on Olo Retention Teams, you will define the "Mission Control" for our restaurant partners. You will shape the dashboard experience that empowers hundreds of brands to turn millions of guest interactions into meaningful and long-term relationships. Our Retention suite provides the critical data and tools restaurants need to understand their customers and keep them coming back. In this role, you will partner with Product and Engineering to transform complex analytics and configuration workflows into a seamless and intuitive narrative. Your designs will give operators the clarity and confidence they need to make high-stakes business decisions every day.
You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.
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What You'll Do- Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve, our consumer white-label ordering platform.
- Contribute to ideation sessions, workshops, and early concept development to explore and refine ideas as a team.
- Translate complex requirements into intuitive, accessible experiences that meet both user and business needs.
- Lead prototyping and user testing efforts to gather feedback and iterate toward the best possible solution.
- Champion a research-informed design process—embedding insights from user studies, analytics, and feedback loops throughout.
- Mentor junior designers and support team growth through thoughtful critique and coaching.
- Actively use and evolve our design system, ensuring consistency while proposing new patterns as needed.
- Inform product strategy through design thinking, offering perspectives that shape the roadmap and support strategic goals.
What We'll Expect From You- Bachelor's or Master's degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience.
- A strong portfolio showcasing high-quality, user-centric design work and innovative solutions.
- 5+ years of experience in product design, with a proven track record of leading successful design projects.
- Skilled Figma designers; open to candidates with transferable experience from Sketch, or similar design tools.
- Strong ability to think strategically and translate business goals and user research into compelling design solutions.
- Excellent interpersonal communication, and collaboration skills, with the ability to work effectively across diverse teams and with varied levels of investment across projects.
- Deep familiarity with designing for consumer-facing products, ensuring solutions remain robust and intuitive for millions of users.
- Experience integrating advanced analytics/metrics into the design process, using data to continually refine user flows and interfaces.
- Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508.
- Adept at orchestrating cross-platform consistency to deliver a cohesive user journey for broad audiences.
- Comfort adapting to rapid iteration cycles and agile environments, ensuring that design solutions evolve quickly alongside product updates.
- Demonstrated leadership skills with the ability to mentor junior designers and lead projects to successful outcomes.
- Deep commitment to user-centered design principles, with a track record of developing user-friendly and accessible products.
- Preferred but not required: Experience in SaaS B2B environments, showcasing an understanding of the unique challenges and opportunities in business-to-business software solutions.
Nice to Have- Experience designing in B2B SaaS environments, especially tools that support multi-tenant or brand-customizable experiences.
- Familiarity with restaurant or hospitality tech — online ordering, pickup/delivery flows, or menu customization.
- Exposure to designing components for white-labeled interfaces or supporting themes/brand customizations at scale.
- Familiarity with designing support tools, dashboards, or admin panels that allow internal users or brands to manage and troubleshoot consumer orders.
- Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508.
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About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $114,500-$164,500 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
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